Senior Manager, Product Management – Back Office Servicing Experiences

Capital One

. Lead and grow two product managers owning critical back-office servicing workflows .

Posted 9/30/2026full-timeUnited StatesSenior💰 $182,500 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading product management teams and developing multi-year roadmaps for automating back-office operations using AI and cloud data. Strong ability to ensure compliance and scalability while enhancing customer and agent experiences across regulatory and specialty programs.

Highest-signal resume keywords

Product Management ExperienceAI and Cloud Data AutomationRegulatory ComplianceUser-Centric DesignCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementData AnalysisDigital Product DevelopmentWorkflow AutomationUser Experience Design

Soft Skills

LeadershipCollaborationStrategic ThinkingCommunication

Tools & Technologies

Enterprise PlatformsIntelligent Automation

Industry Keywords

Back-Office OperationsSCRARisk ManagementLegal ComplianceBusiness Analysis

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead and grow two product managers owning critical back-office servicing workflows
Set and deliver a multi-year roadmap to automate back-office operations using AI and cloud data
Own the end-to-end customer and agent experience for regulatory and specialty programs
Expand capabilities like SCRA across more lines of business
Partner with Risk, Legal, Compliance, and Operations to ensure experiences are compliant, well-governed, and scalable
Replace manual agent tasks with intelligent automation
Configure and ship user-centric servicing experiences on existing enterprise platforms
Lead the SCRA and Specialty Operations domains and the two product managers who own them
Partner with dedicated technology teams and lead cross-functional groups across Risk, Legal, Operations, and Business Analysis

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business or Marketing, with the required degree obtained on or before the scheduled start date
OR Bachelor's degree in any field and at least 4 years of Product Management experience
Experience translating business strategy and analysis into consumer facing digital products (preferred)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants who require them