Senior Manager, Product Management – Chat Servicing Expansion

Capital One

. Champion initiatives within the Chat Servicing team to extend Chat beyond Card and reach new customer audiences .

Posted 9/18/2026full-timeMcLean • Illinois • United StatesSenior💰 $182,500 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cross-functional teams and driving initiatives to enhance chat servicing for diverse customer audiences. Proficient in leveraging data-driven strategies to align business needs with consumer-facing digital products.

Highest-signal resume keywords

Product Management ExperienceData-Driven Decision MakingCross-Functional CollaborationCustomer Experience OptimizationBusiness Strategy Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quantitative AnalysisDigital Product DevelopmentRoadmap PrioritizationTechnical Requirement GatheringTest-and-Learn Approaches

Soft Skills

Influencing SkillsLeadershipCommunication

Industry Keywords

Chat ServicingCustomer EngagementTenant OnboardingLive ChatBusiness Needs Analysis

About the role

Key responsibilities & impact

Champion initiatives within the Chat Servicing team to extend Chat beyond Card and reach new customer audiences
Prepare the Chat Platform for tenant onboarding
Interface with senior management across lines of business to manage requirements and timelines
Collaborate with cross-functional partners to understand customer, live chat agent, and business needs
Use data-driven and test-and-learn approaches to identify valuable intersections across needs
Co-develop plans to grow chat servicing among US Card customers and onboard additional lines of business
Prioritize and sequence the roadmap to scale chat servicing and expand beyond US Card
Partner with technology counterparts on technical requirements, design, and day-to-day delivery
Lead cross-functional teams through complex dependencies and ambiguity
Influence partners across job families to deliver superior message-based servicing experiences

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a required degree, with the degree obtained on or before the scheduled start date
Bachelor's or Master's Degree in a quantitative field, Business, or Marketing
OR Bachelor's degree in any field and 4 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products (preferred)
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them