Senior Manager, Product Management – Customer Assist Experience

Capital One

. Own the runtime vision and strategy for the Customer Assist platform .

Posted 11/10/2026full-timeUnited StatesSenior💰 $200,700 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining product requirements and driving the development of AI-powered customer interaction platforms. Proven ability to lead cross-functional teams and utilize data-driven insights to enhance user experiences and channel capabilities.

Highest-signal resume keywords

Product Management ExperienceAI-Powered Customer InteractionsData-Driven InsightsCross-Functional Team LeadershipProduct Requirements Definition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements DefinitionData AnalysisDigital Product DevelopmentBusiness Strategy TranslationCustomer Experience Design

Soft Skills

CollaborationLeadershipCommunicationProblem-SolvingAdaptability

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Customer Assist PlatformIntegrated RoadmapsSelf-Service SolutionsConsumer-Facing ProductsHybrid Work Policy

About the role

Key responsibilities & impact

Own the runtime vision and strategy for the Customer Assist platform
Define the future of AI-powered customer interactions for servicing needs at scale
Collaborate with Live Agent Chat and Eno teams on integrated roadmaps
Bridge near- and medium-term chat experiences with the destination agentic self-service future
Define product requirements (PRDs) driving front-end experience development
Partner with engineering, design, and operations
Build alignment across dependent teams to ensure a scalable, intuitive, and reliable platform
Use data-driven insights to iterate on the experience and expand channel capabilities
Lead cross-functional teams through complex dependencies and ambiguity

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master’s Degree in a quantitative field, Business or Marketing, with the degree obtained on or before the scheduled start date
Alternatively, a Bachelor's degree in any field and at least 4 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products preferred
Must be able to work under Capital One's hybrid policy with required on-site presence at the designated office location
Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Hybrid work arrangement