Senior Manager, Product Management – Customer Resiliency, Web and Mobile App Experience Lead

Capital One

. Lead the Collections and Recoveries Web and Mobile experiences .

Posted 9/22/2026full-timeUnited StatesSenior💰 $200,700 - $229,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product management for web and mobile experiences, with a strong focus on customer experience, cross-functional collaboration, and strategic decision-making. Proficient in managing complex initiatives that drive significant business value while balancing immediate needs with future experimentation.

Highest-signal resume keywords

Product Management ExperienceWeb And Mobile Full Stack EnvironmentsPeople Leadership ExperienceStakeholder Management SkillsCapital One Product Framework Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ManagementWeb DevelopmentMobile DevelopmentCustomer Experience ManagementData Analysis

Soft Skills

TeamworkBalanced Decision MakingExceptional Judgment

Industry Keywords

Human Centered DesignBusiness Focused StrategyTechnology Driven SolutionsIntegrated Problem SolvingTransformational Leadership

About the role

Key responsibilities & impact

Lead the Collections and Recoveries Web and Mobile experiences
Own the Collections and Recoveries customer experience via the mobile app and web presence
Envision the future destination of Collections and Recoveries experiences and bring those visions to life
Work with design, marketing, operations, compliance, business analysts, and data scientists
Lead product managers overseeing two web teams and two mobile teams
Manage complex customer experience initiatives impacting millions of customers and driving significant business value
Balance short-term urgent needs with experimentation for the future
Keep customer promises in a provably well-managed way
Lead cross-functional teams to solve customer problems and drive organizational alignment

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master’s Degree in a quantitative field, Business or Marketing, with the required degree obtained by the scheduled start date
OR Bachelor's degree in any field and at least 4 years of Product Management experience
Product management experience working in both web and mobile full stack environments
People leadership experience
Balanced decision making, teamwork, and product skills
Exceptional judgment and stakeholder management skills
Ability to partner with design, marketing, operations, compliance, business analysts, and data scientists
Proficiency in Capital One's five Product Framework areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities