Senior Manager, Product Management – Workforce Management Tools

Capital One

. Own the end-to-end Workforce Management product suite .

Posted 11/4/2026full-timeUnited StatesSenior💰 $182,500 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workforce Management product development, leading Product Manager teams, and translating business strategies into actionable technical plans. Proficient in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership competencies.

Highest-signal resume keywords

Workforce ManagementProduct ManagementTeam LeadershipBusiness Strategy TranslationHuman Centered Design

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Roadmap DevelopmentScheduling ToolsPlanning ToolsData Pipeline ManagementTechnical Communication

Soft Skills

CoachingMentoringCollaborationProblem Solving

Industry Keywords

Operational EfficiencyCustomer SatisfactionVendor ManagementDigital Products

About the role

Key responsibilities & impact

Own the end-to-end Workforce Management product suite
Lead and oversee the Product Manager team
Set the platform vision and product roadmap
Coach and mentor Product Managers
Own scheduling and planning tools affecting agent experience, customer satisfaction, and operational efficiency
Manage external vendors and communicate Capital One’s technical and security needs
Partner with Tech Leads on architecture tradeoffs, data pipelines, and live deployments
Balance immediate leadership demands with long-term platform health and technical dependencies
Collaborate with Enterprise Data and Tech teams to integrate scalable workforce data
Translate platform constraints for senior leaders and convert business goals into actionable technical plans
Demonstrate proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership product competencies

Requirements

What you’ll need

Currently has, or is in the process of obtaining, a Bachelor's or Master’s Degree in a quantitative field, Business, or Marketing, with the required degree obtained on or before the scheduled start date
Alternatively, Bachelor's degree in any field and at least 4 years of Product Management experience
Experience translating business strategy and analysis into consumer facing digital products preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities