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Senior Manager, Project Management – Design Operations
Capital One. Manage the design team’s people operations and business operations in collaboration with design leadership .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in design management, project delivery, and operations management, with a strong focus on building efficient processes and systems that enhance design quality and team collaboration. Proven ability to mentor cross-functional teams and advocate for design impact through effective communication.
Highest-signal resume keywords
Design ManagementProject DeliveryOperations ManagementDesign ToolsProgram Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementKPI/OKR ManagementDesign Efficiency ImprovementProcess BuildingCapacity PlanningDesign Quality MeasurementAsset ManagementCross-Functional CollaborationDesign ThinkingMentorship
Soft Skills
Persuasive CommunicationTeam LeadershipProblem SolvingCollaborationAdvisory Skills
Industry Keywords
Design OperationsProduct Development ProcessCorporate Design TeamsDesign SystemsDesign Excellence
About the role
Key responsibilities & impact- Manage the design team’s people operations and business operations in collaboration with design leadership
- Manage budgets, KPIs/OKRs, headcount, partner relationships, team rituals, culture, and team health
- Identify and drive improvements that increase design efficiency and optimization
- Build processes and systems that establish operational rigor and sustainable delivery
- Scale business, people, and design-related processes, programs, and initiatives
- Mentor and share design operations expertise with cross-functional team members
- Advance design quality and delivery using design thinking and design expertise
- Bridge commonalities, insights, and friction points between teams to contribute to design excellence
- Advocate for and evangelize the impact of design through persuasive communication
- Identify and address needs related to design processes, tools, documentation, and asset management
- Define and measure design quality quantitatively and qualitatively; align teams on quality metrics and track them over time
- Plan for short-term needs, resources, and future design-team challenges
- Partner with design leadership on complex problems, strategic decisions, tradeoffs, solutions, and roadblocks
- Develop resourcing, capacity-planning, and program-management routines
- Communicate status, resources, issues, and priorities to cross-functional leadership
- Serve as a trusted advisor and thought partner to a VP of Design
Requirements
What you’ll need- At least 6 years of experience including design management, project or program management of design deliverables, and operations management including experience working directly with designers, researchers, and strategists
- At least 6 years experience leading project delivery for cross functional projects
- 4+ years working within the product development process between tech, product, and design (preferred)
- 4+ years with design tools and design systems (preferred)
- Experience building operation systems and programs at scale (preferred)
- Experience working with corporate design teams (preferred)
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them