Senior Manager, Project Management – Learning & Development

Capital One

. Lead the operating model, data prioritization with partner teams, and learning facilitation strategy .

Posted 9/21/2026full-timeMcLean • Virginia • United StatesSenior💰 $161,500 - $202,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Learning and Development initiatives, project management, and team facilitation while fostering cross-functional collaboration and operational efficiency. Proficient in managing talent pools and implementing data-driven strategies to enhance learning experiences.

Highest-signal resume keywords

Project ManagementPeople ManagementLearning And DevelopmentFacilitation Of TrainingCertification In Team Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningExecutingTrackingReportingOperational StandardsData PrioritizationCapacity ModelingWorkflow AutomationAnalytics ReportingCurriculum Design

Soft Skills

MentoringFacilitationCross-Functional CollaborationRelationship BuildingProblem Solving

Tools & Technologies

Operational ToolsLearning Management SystemsAutomation ToolsAI Integration

Certifications & Qualifications

CliftonStrengthsMBTIHogan

Industry Keywords

Learning And DevelopmentHuman ResourcesConsultationFacilitationDesign Centers Of Excellence

About the role

Key responsibilities & impact

Lead the operating model, data prioritization with partner teams, and learning facilitation strategy
Lead a team of individual contributors across project management, platform governance, analytics, and facilitation
Set the vision and operational standards for enterprise learning facilitation
Direct and support approximately five full-time facilitators delivering Capital One Leads and S&G's Universal Curriculum
Design, recruit, and manage an adjunct facilitator talent pool
Facilitate high-impact learning content when additional coverage or senior leadership presence is needed
Own and govern L&D intake, prioritization, and capacity modeling frameworks
Lead strategy and platform selection for next-generation operational tools
Streamline cross-functional workflows and complex team handoffs
Identify and manage workflow friction, capacity constraints, and operational risks
Manage intake, scoping, and prioritization for L&D data requests
Guide teams through operational changes and build cross-functional relationships
Own operational and analytics reporting and provide Monthly Business Review updates
Establish consistent standards, shared metrics, and operational guidelines across Consultation, Facilitation, and Design Centers of Excellence
Identify opportunities to automate routine L&D workflow and intake tasks using automation and AI
Mentor and support direct-report individual contributors and their professional growth

Requirements

What you’ll need

Bachelor's degree in Business, Education, Information Technology, Human Resources, Communications, or a related field, or military experience
At least 5 years of experience in project management, program management, or a combination of project planning, executing, tracking, and reporting
At least 3 years of experience in people management
Experience facilitating training or other learning experiences
6+ years of experience in a Learning and Development, Human Resources, or Chief of Staff function
Certification in a recognized team or personality assessment such as CliftonStrengths, MBTI, or Hogan
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodation support for applicants
Drug-free workplace