Senior Manager – Retail Learning and Development

Capital One

. Lead a high-performing team responsible for end-to-end learning strategy, consultation, design, and facilitation .

Posted 9/17/2026full-timeRichmond • Virginia • United StatesSenior💰 $149,000 - $187,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning & Development, with a strong focus on Learning Strategy Creation, Curriculum Design, and Facilitation. Proven ability to lead teams, consult with senior leaders, and drive the adoption of AI-enabled learning tools.

Highest-signal resume keywords

Learning Strategy CreationClient-Facing Learning ConsultingCurriculum Design and DevelopmentProject ManagementPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning StrategyCurriculum DesignFacilitationPerformance AnalyticsProject ManagementGenerative AIPrompt EngineeringAdaptive LearningLearning TechnologyOnboarding

Soft Skills

CoachingMentoringCollaborationCommunicationCredibility Building

Tools & Technologies

AI-Enabled Learning ToolsLearning Management SystemsData Analytics ToolsInstructional Design Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Learning & DevelopmentCustomer ProtectionContact CenterContinuous LearningHigh-Performing Culture

About the role

Key responsibilities & impact

Lead a high-performing team responsible for end-to-end learning strategy, consultation, design, and facilitation
Support Bank Voice, Bank Operations, and Customer Protection frontline associates and their leaders
Consult with senior business leaders to diagnose performance gaps and align learning solutions with business imperatives
Set multi-year and near-term learning strategy and roadmap
Integrate frontline onboarding, continuous upskilling, and enterprise AI fluency investments
Synthesize learning analytics and performance data into executive narratives
Present strategy and business impact to senior leadership
Drive adoption of AI-enabled learning tools and adaptive learning pathways
Build credibility with cross-functional teams and leverage enterprise L&D resources
Direct, coach, and mentor learning professionals
Build team capabilities in generative AI, prompt engineering for instructional design, and modern learning technology
Establish team governance, workload distribution models, and operational frameworks
Nurture a high-performing culture focused on continuous learning, innovation, balance, and well-being

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 5 years of experience in Learning & Development
At least 3 years of experience in Client-Facing Learning Consulting
At least 3 years of experience in Learning Strategy Creation
At least 5 years of experience in project management or program management
At least 3 years of experience in people management
2+ years of experience in Customer-Facing Operations or Contact Center environments preferred
3+ years of experience in Curriculum Design and Development preferred
3+ years of experience in Facilitation preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Equal opportunity employer committed to non-discrimination
Reasonable accommodations for applicants who require them