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Senior Manager, Technical Writing
Capital One. Lead, mentor, and grow a team of technical writers; conduct regular 1-on-1s, provide feedback, and support career development .
Posted 9/25/2026full-timeRemote • Virginia • United StatesSenior💰 $149,000 - $170,000 per yearWebsite
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Lead, mentor, and grow a team of technical writers; conduct regular 1-on-1s, provide feedback, and support career development
- Define the documentation vision, including tool selection, style guides, and information architecture
- Bridge Engineering, Product Management, and Support to integrate documentation into the Software Development Life Cycle
- Prioritize projects and manage team bandwidth to meet release deadlines while maintaining quality
- Create and implement documentation strategy within a cross-functional organization
- Review documentation for consistency using standards and style guides
- Maintain and improve the Docs-as-Code workflow using Git, Markdown, and CI/CD pipelines
- Transform complex technical material into clear, concise documentation for engineers, product managers, architects, and senior leadership
- Create technical documentation for APIs, SDKs, and integrations
- Translate complex ideas into logical concepts using architectural diagrams and supporting descriptions
- Write in a formal technical writing style
- Interview subject matter experts to understand architecture and products
- Collaborate daily with engineers, product managers, and architects to develop, publish, and maintain customer-focused documentation
- Use metrics and data to evaluate content utility, identify review areas, and drive planning and prioritization
- Develop content for searchability, SEO, and LLM optimization
- Maintain and continuously update documentation content management systems
Requirements
What you’ll need- Bachelor’s degree or military experience
- At least 10 years of experience writing technical documentation for software solutions
- At least 4 years of people management experience
- At least 3 years of experience with Markdown and Git
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position
- Preferred: 5+ years working with documentation authoring tools such as Hugo, GitBook, and Confluence
- Preferred: Experience writing technical documentation for data security software
- Preferred: Ability to transform deeply technical content into clear, useful customer-focused materials
- Preferred: Ability to collaborate with developers to translate content into understandable documentation
- Preferred: Experience writing in an Agile software development process
- Preferred: Strong understanding of data management technologies and processes
- Preferred: 3+ years of experience with SDLC
- Preferred: 3+ years of experience in software development
- Preferred: 1+ year of experience in the financial services industry
- Preferred: 3+ years working in an Agile environment
Benefits
Comp & perks- Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them