Senior Principal Relationship Management and Business Development Manager

Capital One

. Manage relationships with current and prospective acquiring, merchant, and payment enablement partners .

Posted 11/6/2026full-timeRemote • Illinois • United StatesSenior💰 $161,500 - $184,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in business development and partner relationship management within the payments and fintech industries, with a strong focus on driving regional growth and managing key enterprise partnerships. Proficient in strategic consulting, contract negotiations, and compliance with industry regulations.

Highest-signal resume keywords

Business DevelopmentPartner Relationship ManagementContract NegotiationPayments Industry ExperienceFluent in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentPartner ManagementSales Pipeline DeliveryData AnalysisKPI MonitoringContract NegotiationMarket Expansion StrategiesLead GenerationCompliance with AML and EDDPerformance Management

Soft Skills

Relationship ManagementProblem-Solving AgilityOrganizational SkillsSelf-DisciplineInnovative Thinking

Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree (Preferred)

Industry Keywords

PaymentsFintechMerchant AcquiringCard NetworksPayment GatewaysRegional Trade ShowsTransaction Data AnalysisAcceptance MetricsAirlinesHospitality

About the role

Key responsibilities & impact

Manage relationships with current and prospective acquiring, merchant, and payment enablement partners
Expand the Discover Network footprint across Central America and the Caribbean
Execute territory strategy, regional business development, sales pipeline delivery, and partner management
Directly manage senior-level partner relationships to drive regional volume growth and execute agreement renewals
Collaborate with product and marketing teams to expand partner adoption of cardholder-experience products
Execute business development strategies to grow merchant-acquiring market share across target markets
Develop territory and prospect plans and engage processor partners for lead generation
Analyze transaction data and acceptance metrics to identify processing gaps, coverage holes, and expansion opportunities
Represent Discover Network at regional trade shows, industry forums, and partner events
Monitor partner performance against KPIs and mitigate operational underperformance
Lead contract negotiations and commercial terms for new partnerships and renewals
Drive acceptance expansion across Airlines, Hospitality/Hotels, Restaurants, Retail, and Tour/Travel Operators
Source, vet, and close enablement partnerships across Card Present, Card-Not-Present, and regional ATM channels
Support partner onboarding, technical readiness, and operational launches for new products and network enhancements
Ensure compliance with AML, EDD, and global network compliance policies
Track competitor activity, regulatory changes, and acquiring trends across the Caribbean and escalate actionable insights

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 7 years of business development, sales or partner relationship management experience within the payments, fintech, or merchant acquiring industries
Proven experience managing key enterprise relationships in the financial services or payments space
Strategic consulting and strong relationship management skills
Strong problem-solving agility and self-discipline in a remote work setup
Innovative and highly organized, with a demonstrated ability to drive business results through others while delivering superior partner service
Willingness and ability to travel up to 50% of the time across the region
Preferred: Bachelor’s Degree
Preferred: 4+ years of people leadership and performance management experience
Preferred: 8+ years of business development, sales or partner relationship management experience in merchant acquiring, payment gateways, or card networks
Direct experience managing payments partnerships across the Caribbean and adjacent Latin American markets
Demonstrated track record of independently negotiating partner contracts and delivering portfolio revenue and acceptance growth
Fluent in Spanish and English
Applicants must not require employer immigration sponsorship or immigration-related support

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them