Senior Process Manager, Data Governance, Pricing

Capital One

. Manage numerous data-adjacent risks across Global Payment Networks, including Network Conflict Risk, External Data Sharing, SCAN Findings, Privacy, Feature and Script Governance, and Interchange Fee Prohibition Act risks .

Posted 9/21/2026full-timeUnited StatesSenior💰 $80,800 - $92,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Process Management and Risk Management, with a strong focus on process improvement, data governance, and effective communication with stakeholders. Proficient in analyzing process data and implementing sustainable business practices to enhance operational efficiency.

Highest-signal resume keywords

Business Process ManagementRisk ManagementData GovernanceProcess ImprovementLean Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess Control ManagementProject ManagementProcess DocumentationData Quality ChecksMetadata StandardsData Lineage ProtocolsProcess RedesignComplex Problem ResolutionPerformance Target Management

Soft Skills

Customer ServiceCoachingTrainingCommunicationCollaboration

Tools & Technologies

Microsoft OfficeG Suite

Certifications & Qualifications

Lean CertificationAgile CertificationSix Sigma CertificationBusiness Process Management CertificationProject Management Certification

Industry Keywords

Global Payment NetworksNetwork Conflict RiskExternal Data SharingPrivacy GovernanceInterchange Fee Prohibition Act

About the role

Key responsibilities & impact

Manage numerous data-adjacent risks across Global Payment Networks, including Network Conflict Risk, External Data Sharing, SCAN Findings, Privacy, Feature and Script Governance, and Interchange Fee Prohibition Act risks
Monitor, report, and plan process improvement or redesign initiatives
Define, establish, and manage process controls
Identify process improvement opportunities and implement them with the Risk office, BRO, management, and other groups
Collect, analyze, and measure process data for recommendations, sustainable business practices, procedures, and senior leadership reporting
Review data for process trends and gaps requiring additional review
Resolve complex problems or transactions using applicable policies, guidelines, and processes
Escalate process breakdowns and involve appropriate stakeholders to correct them
Maintain formal process documents, including procedures and diagrams
Document processes and projects through reports, presentations, business cases, and diagrams
Represent the department on broader change control forums and cross-functional project teams
Liaise with training and partner with groups on execution efforts
Coach and train junior process management levels on processes, performance targets, and goals
Provide customer service and training to internal customers and deliver presentations, including to executives
Perform processes or portions of processes as needed

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Bachelor’s Degree or military experience preferred
Experience working within established data management and data governance frameworks, including adherence to metadata standards, data quality checks, and data lineage protocols
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities