Senior Process Manager, Process Transformation

Capital One

. Lead and guide transformation teams from initial scoping through implementation and handoff .

Posted 10/26/2026full-timeUnited StatesSenior💰 $149,000 - $187,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading process transformation initiatives, utilizing advanced technologies and analytics to enhance workflows. Proven ability to mentor teams, manage projects, and deliver strategic insights to executive stakeholders.

Highest-signal resume keywords

Process ImprovementChange Management CertificationSix Sigma CertificationData Mining and Analytical SoftwareAI-Driven Automation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process TransformationProject ManagementPeople ManagementLean MethodologyDesign ThinkingKPI EstablishmentPerformance MetricsGovernance ModelsData AnalysisBusiness Case Development

Soft Skills

LeadershipMentoringCommunicationChange ManagementCollaboration

Tools & Technologies

MinitabTableauSQLRSnowflakeGoogle SuiteMicrosoft Office

Certifications & Qualifications

Prosci CertificationLean CertificationAgile Certification

Industry Keywords

Financial ServicesEnterprise-Level TransformationAI-Assisted WorkflowsGenerative AI ToolsDigital Transformation

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead and guide transformation teams from initial scoping through implementation and handoff
Direct, mentor, and develop Process Associates and Managers
Evaluate and leverage advanced technologies, analytics, and AI-driven automation to modernize workflows
Integrate AI-assisted workflows and generative AI tools into process management structures
Partner with executive leadership to define, prioritize, and execute process transformation initiatives
Oversee complex cross-functional end-to-end process redesigns using Lean, Six Sigma, and design thinking
Deliver data-driven presentations, business cases, and strategic roadmaps to C-suite and executive stakeholders
Lead change management strategies for adoption and sustainability of transformed processes
Establish KPIs, performance metrics, and governance models to track and report transformation portfolio impact

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 5 years of experience in process improvement, business transformation, or management consulting
At least 5 years of experience managing projects and deliverables
At least 4 years of direct people management experience
Prosci or equivalent Change Management certification
Bachelor’s Degree or Military Experience (preferred)
Six Sigma Certification, Lean, Change Management or Agile certification (preferred)
6+ years of experience leading enterprise-level process transformation programs in financial services (preferred)
3+ years of experience with data mining and analytical software: Minitab, Tableau, SQL, R, Snowflake (preferred)
6+ years of experience with Google Suite or Microsoft Office (preferred)
2+ years of experience implementing AI-driven automation, Large Language Models (LLMs), or digital transformation solutions within an enterprise environment (preferred)
Must not require employer immigration sponsorship or immigration-related support for employment authorization

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
Hybrid work arrangement
Reasonable accommodations for applicants with disabilities
Equal opportunity and non-discrimination commitment
Drug-free workplace