Pre-Arrival Agent

Capital Vacations

. Generate customer excitement regarding Capital Vacations products .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to generate excitement for products while maintaining a positive attitude. Proficient in Microsoft Office and capable of handling cash responsibly, with attention to detail and effective communication.

Highest-signal resume keywords

Customer Service SkillsMicrosoft Office ProficiencySales KnowledgeAttention To DetailVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsCash HandlingPaperwork CompletionPerformance Standards MaintenanceComputer Basics

Soft Skills

Positive AttitudeMotivationFlexibilityOrganization SkillsWillingness To Help

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

OPC ExperienceIn-House ExperienceFLSA RegulationsBusiness Code Of EthicsConfidentiality

About the role

Key responsibilities & impact

Generate customer excitement regarding Capital Vacations products
Invite owners to attend an Owners' Update
Invite non-owners to attend a Capital Vacations sales presentation
Assist guests and owners with on-site and off-site needs
Provide guests and owners with a smooth, friendly, efficient check-in experience
Understand qualifications and company policies and procedures
Maintain up-to-date knowledge of local shows, attractions, and locations
Complete necessary paperwork and reports accurately, completely, and legibly
Responsibly handle cash
Maintain production at or above minimum performance standards
Answer inbound and outbound telephone calls
Perform other duties as assigned
Comply with company policies, business code of ethics, FLSA regulations, applicable laws, and confidentiality, reliability, quality, and productivity standards

Requirements

What you’ll need

High School Diploma/GED
OPC or In-House experience preferred
Excellent customer service skills
Must be highly motivated with a positive attitude
Must be able to use Microsoft Office and have knowledge of computer basics
Attention to detail and organization skills
Basic math skills
Excellent verbal and written communication skills
Sales knowledge
Positive attitude and willingness to help others
Flexible schedule; nights, weekends and holidays are required
Additional hours may be necessary to meet goals or cover shifts
Occasional travel