Capital Vacations

Agent

• Generate customer excitement regarding Capital Vacations products
• Invite owners to attend an Owners' Update
• Invite non-owners to attend a Capital Vacations sales presentation
• Assist guests and owners with on-site and off-site needs
• Provide guests and owners with a smooth, friendly, efficient check-in experience
• Understand qualifications and company policies and procedures
• Maintain up-to-date knowledge of local shows, attractions, and locations
• Complete necessary paperwork and reports accurately, completely, and legibly
• Responsibly handle cash
• Maintain production at or above minimum performance standards
• Answer inbound and outbound telephone calls
• Perform other duties as assigned
• Comply with company policies, business code of ethics, FLSA regulations, applicable laws, and confidentiality, reliability, quality, and productivity standards

Pre-Arrival Agent

QA Engineer

• Conduct professional contract closings with new owners
• Verify the accuracy and completeness of purchase documents
• Review contracts to ensure compliance with company policies and regulatory requirements
• Educate owners on their purchase and answer questions regarding ownership
• Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards
• Prepare and organize contract files for funding and document management
• Download, label, and maintain required QA recordings and documentation within established timelines
• Identify potential misrepresentation concerns and communicate findings to Sales Management
• Assist with cancellation retention efforts while following all company procedures
• Maintain accurate records and complete administrative responsibilities in a timely manner
• Partner with Sales Leadership to ensure the integrity of the sales process
• Maintain a low cancellation rate while protecting the integrity of Capital Vacations ownership
• Meet monthly closing performance standards
• Ensure all recordings and documentation are completed accurately and on time
• Maintain compliance with company policies and industry regulations
• Deliver an exceptional owner experience during every closing

Quality Assurance Representative

Administrative Assistant

• Produce and distribute recurring operational reports
• Maintain data accuracy across reporting tools
• Support administrative functions, including travel coordination
• Use Microsoft Excel for data analysis, reconciliation, and reporting
• Apply formulas, pivot tables, lookups, and structured formatting
• Identify opportunities to streamline reporting through improved Excel workflows
• Leverage AI tools to automate repetitive tasks and enhance reporting efficiency
• Identify and propose solutions to improve data accuracy, speed, and usability
• Book and manage business travel arrangements, including flights, lodging, and itineraries
• Ensure travel plans comply with company policies, cost guidelines, and timelines
• Provide administrative support for scheduling, coordination, and documentation
• Prepare and distribute scheduled internal and external reports daily, weekly, and monthly
• Maintain standardized report templates and documentation
• Coordinate with stakeholders regarding report requirements and delivery timelines
• Comply with company policies, business ethics, FLSA regulations, and applicable laws
• Ensure confidentiality, reliability, quality, and productivity

Administrative Coordinator – Reporting

Sales

• Develop, implement, and rotate promotional concepts to prevent stale and saturated programs in the market
• Use innovative and proper techniques and/or protocols in brand design and scripts to direct high volumes of prospects to event booths
• Maintain familiarity with all Company programs, systems, and resorts
• Meet budgeted lead generation and tour goals for the company
• Maintain a full comprehension of lead generation, including targeting demographic locations and productive events for lead conversion and Bounce Back sales
• Operate general office machinery, including computers, copy machines, and fax machines
• Complete all required Company training and compliance courses
• Adhere to Company standards and maintain compliance with policies and procedures
• Handle technology equipment for each remote location
• Represent the company and drive to and from scheduled events
• Perform other related duties as assigned

Field Package Sales Manager

• Serve as a primary Quality Assurance resource across the Florida Gold Coast Region
• Support QA teams and site leadership with closing procedures, contract requirements, compliance questions, and operational challenges
• Conduct regular visits to Gold Coast locations to evaluate processes and support operational consistency
• Assist with onboarding, training, coaching, and continued development of Quality Assurance team members
• Identify process improvements and implement best practices across multiple locations
• Promote accountability, consistency, and high professional standards throughout regional QA operations
• Help ensure adherence to company policies, state and federal regulations, and vacation ownership requirements
• Review escalated owner concerns, contract issues, and potential compliance matters
• Identify operational or compliance risks and escalate concerns to leadership
• Partner with QA, Legal, Sales, Marketing, and operational leadership on complex compliance matters
• Monitor Quality Assurance trends and KPIs, including cancellations, rescissions, closing quality, contract accuracy, and owner experience
• Develop action plans to address recurring trends and improve closing quality
• Support accurate and compliant contract administration across assigned locations
• Review contract packages and documentation for accuracy, completeness, and funding readiness
• Provide guidance on contract workflows, credit applications, equity documentation, disclosures, and closing requirements
• Identify and resolve contract discrepancies
• Support accurate and timely regional QA reporting
• Promote professional, consistent, and transparent owner closing experiences
• Support clear communication of purchase details, documentation, and ownership information
• Support onboarding and development of Quality Assurance team members
• Provide coaching on compliance, closing procedures, documentation, systems, and owner communication
• Establish and maintain standardized QA processes across Gold Coast locations

Pre-Arrival Agent

Quality Assurance Representative

Administrative Coordinator – Reporting

Field Package Sales Manager

Regional Quality Assurance Lead