Quality Assurance Representative

Capital Vacations

. Conduct professional, informative contract closings with new vacation owners .

Posted 10/9/2026full-timeKissimmee • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract closing processes, ensuring accuracy and compliance while effectively communicating complex information to clients. Strong organizational and customer service skills are essential for managing multiple priorities and fostering positive relationships in the vacation ownership industry.

Highest-signal resume keywords

Contract Closing ExpertiseCustomer Service SkillsAttention to DetailNotary Public CertificationSales Experience in Vacation Ownership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ReviewDocumentation AccuracyData EntryDigital Document ManagementFinancial Terms Explanation

Soft Skills

Communication SkillsRelationship-Building SkillsOrganizational SkillsProblem-Solving SkillsProfessional Demeanor

Certifications & Qualifications

Notary Public Commission

Industry Keywords

Vacation OwnershipTimeshare IndustrySales ManagementComplianceCancellation Management

About the role

Key responsibilities & impact

Conduct professional, informative contract closings with new vacation owners
Explain purchase agreements, ownership benefits, financial obligations, and contract terms
Verify owner information and ensure purchase documentation is accurate and complete
Address owner questions, concerns, and potential misunderstandings
Review contracts and supporting documentation for accuracy, completeness, and compliance
Identify discrepancies, omissions, or potential misrepresentations
Escalate compliance concerns and customer disputes to leadership
Partner with Sales Management on coaching, training, and process improvements
Prepare, organize, and process completed contract files for funding
Maintain accurate digital records, contract documentation, and QA recordings
Ensure closing recordings are properly labeled, saved, and submitted
Manage cancellation requests while exploring appropriate retention opportunities
Meet departmental performance expectations for closing productivity, documentation accuracy, and cancellation metrics
Support additional administrative and operational responsibilities as needed

Requirements

What you’ll need

Previous sales experience in the vacation ownership or timeshare industry
Strong customer service, communication, and relationship-building skills
Exceptional attention to detail and ability to identify and resolve discrepancies
Ability to explain contracts, financial terms, and complex information clearly and professionally
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating with Sales and Resort Leadership
Proficiency in basic computer applications, data entry, and digital document management
Professional demeanor, sound judgment, and commitment to ethical business practices
Current Notary Public commission with ability to maintain active credentials
High school diploma or GED required
Flexible availability, including weekends and holidays
Ability to travel regionally to Capital Vacations properties in Cocoa Beach, Daytona Beach, and Hollywood Beach

Benefits

Comp & perks

Competitive, industry-leading compensation opportunities
Collaborative team environment
Career development opportunities
Exposure to multiple resort locations
Flexible availability and schedule adjustments as business needs require