Quality Assurance Representative

Capital Vacations

. Conduct professional contract closings with new owners .

Posted 9/28/2026full-timeHollywood • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract review and compliance within the Vacation Ownership industry, ensuring accuracy and adherence to regulatory requirements while delivering exceptional customer service. Maintains meticulous records and effectively manages administrative responsibilities to support the sales process.

Highest-signal resume keywords

Contract ReviewQuality AssuranceCustomer ServiceNotary PublicAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ComplianceDocument ManagementSales Process IntegrityQA RecordingsContract Closing

Soft Skills

Organizational SkillsCommunication AbilitiesMultitaskingEthical StandardsDependability

Certifications & Qualifications

Notary Credentials

Industry Keywords

Vacation OwnershipTimeshareRegulatory ComplianceSales EnvironmentCancellation Retention

About the role

Key responsibilities & impact

Conduct professional contract closings with new owners
Verify the accuracy and completeness of purchase documents
Review contracts to ensure compliance with company policies and regulatory requirements
Educate owners on their purchase and answer questions regarding ownership
Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards
Prepare and organize contract files for funding and document management
Download, label, and maintain required QA recordings and documentation within established timelines
Identify potential misrepresentation concerns and communicate findings to Sales Management
Assist with cancellation retention efforts while following all company procedures
Maintain accurate records and complete administrative responsibilities in a timely manner
Partner with Sales Leadership to ensure the integrity of the sales process
Maintain a low cancellation rate while protecting the integrity of Capital Vacations ownership
Meet monthly closing performance standards
Ensure all recordings and documentation are completed accurately and on time
Maintain compliance with company policies and industry regulations
Deliver an exceptional owner experience during every closing

Requirements

What you’ll need

Previous Quality Assurance or Sales experience within the Vacation Ownership/Timeshare industry preferred
Notary Public (or ability to obtain and maintain Notary credentials)
High school diploma or GED required
Strong attention to detail and organizational skills
Excellent customer service and communication abilities
Comfortable working independently in a fast-paced sales environment
Strong computer and typing skills
Ability to multitask while maintaining accuracy
Flexible schedule, including weekends and holidays
Professional and confident
Highly detail-oriented
Ethical and compliance-focused
Customer-service driven
Organized and dependable
Comfortable handling difficult conversations
Experienced in reviewing contracts and documentation

Benefits

Comp & perks

Competitive compensation with bonus opportunities
Comprehensive benefits package
Paid time off and paid holidays
401(k) with company match
Growth and advancement opportunities
Travel perks and employee discounts