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Regional Quality Assurance Lead
Capital Vacations. Serve as a primary Quality Assurance resource across the Florida Gold Coast Region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of vacation ownership Quality Assurance, contracts, and compliance, with strong leadership and training capabilities. Proficient in analyzing operational trends and performance metrics while ensuring adherence to state and federal regulations.
Highest-signal resume keywords
Vacation Ownership Quality AssuranceContract AdministrationCompliance RequirementsLeadership and TrainingOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceContract ReviewClosing ProceduresOperational AnalysisCompliance MonitoringProcess ImprovementKPI TrackingDocumentation AccuracyTrend AnalysisContract Discrepancy Resolution
Soft Skills
Attention to DetailCommunication SkillsRelationship BuildingProblem SolvingOrganizational Skills
Tools & Technologies
Microsoft OfficeExcelWordPowerPoint
Industry Keywords
Vacation OwnershipTimeshare IndustryState RegulationsFederal RegulationsOwner Experience
About the role
Key responsibilities & impact- Serve as a primary Quality Assurance resource across the Florida Gold Coast Region
- Support QA teams and site leadership with closing procedures, contract requirements, compliance questions, and operational challenges
- Conduct regular visits to Gold Coast locations to evaluate processes and support operational consistency
- Assist with onboarding, training, coaching, and continued development of Quality Assurance team members
- Identify process improvements and implement best practices across multiple locations
- Promote accountability, consistency, and high professional standards throughout regional QA operations
- Help ensure adherence to company policies, state and federal regulations, and vacation ownership requirements
- Review escalated owner concerns, contract issues, and potential compliance matters
- Identify operational or compliance risks and escalate concerns to leadership
- Partner with QA, Legal, Sales, Marketing, and operational leadership on complex compliance matters
- Monitor Quality Assurance trends and KPIs, including cancellations, rescissions, closing quality, contract accuracy, and owner experience
- Develop action plans to address recurring trends and improve closing quality
- Support accurate and compliant contract administration across assigned locations
- Review contract packages and documentation for accuracy, completeness, and funding readiness
- Provide guidance on contract workflows, credit applications, equity documentation, disclosures, and closing requirements
- Identify and resolve contract discrepancies
- Support accurate and timely regional QA reporting
- Promote professional, consistent, and transparent owner closing experiences
- Support clear communication of purchase details, documentation, and ownership information
- Support onboarding and development of Quality Assurance team members
- Provide coaching on compliance, closing procedures, documentation, systems, and owner communication
- Establish and maintain standardized QA processes across Gold Coast locations
Requirements
What you’ll need- Extensive knowledge of vacation ownership Quality Assurance, contracts, and compliance
- Previous experience supporting or leading QA operations within a vacation ownership sales environment
- Strong leadership, coaching, and training capabilities
- Excellent attention to detail and ability to identify potential contract or compliance concerns
- Strong communication and relationship-building skills across multiple levels of leadership
- Ability to support multiple locations and competing operational priorities
- Strong analytical, organizational, and problem-solving abilities
- Commitment to ethical business practices, operational excellence, and exceptional owner experience
- Minimum of 5 years of vacation ownership or timeshare industry experience preferred
- Previous Quality Assurance, contract administration, closing, or related vacation ownership experience required
- Previous leadership, training, or multi-site support experience strongly preferred
- Strong understanding of vacation ownership contracts, disclosures, compliance requirements, and closing procedures
- Knowledge of applicable state and federal vacation ownership regulations
- Ability to analyze operational trends and performance metrics
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Strong written and verbal communication skills
- Ability and willingness to travel regularly between Orlando, Daytona Beach, Cocoa Beach, and Hollywood Beach locations
- Flexibility to support weekends and business-critical schedules as needed
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits
- Career advancement opportunities
- Opportunity to play an important role in the continued growth of Capital Vacations