Junior Fraud Analyst – Night Shift

Capitex

. Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels .

Posted 10/6/2026contractRemote • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud monitoring and triaging alerts across various banking channels, with a strong understanding of fraud types and effective communication skills for customer verification. Proficient in using fraud detection systems and maintaining accurate case documentation while adhering to bank policies.

Highest-signal resume keywords

Fraud Monitoring ExperienceFraud Detection SystemsCustomer VerificationAttention To DetailUnderstanding Of Fraud Types

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud OperationsTransaction MonitoringCase ManagementFraud Alert TriageFraud Pattern IdentificationChargeback ProcessesFraud Case DocumentationFraud AnalysisFraud Decision MakingFraud Typologies

Soft Skills

Strong Judgement Under PressureCalm CommunicationAttention To DetailProfessionalismReliability

Tools & Technologies

FICO FalconNICE ActimizeFeaturespaceFeedzaiFraud Detection Platforms

Certifications & Qualifications

CFEICA Fraud Qualification

Industry Keywords

BankingPaymentsFintechGCC BankingMiddle East Retail BankingCard FraudAccount TakeoverAuthorised Push Payment (APP)Social Engineering ScamsFraud Policies

About the role

Key responsibilities & impact

Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels
Review flagged transactions and account activity to identify genuine fraud and close false positives
Contact customers to verify suspicious transactions, following the bank's authentication procedures
Take immediate protective action, such as blocking cards, holding payments or restricting account access
Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators
Record clear, accurate case notes and decisions in the case management system
Identify emerging fraud patterns and typologies and flag them to the wider team
Provide structured shift handovers for open cases
Meet alert handling SLAs and quality standards while following bank policies and procedures
Work alongside the bank's in-house fraud analysts as part of the Digital Fraud Operations team

Requirements

What you’ll need

1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech
Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions
Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams
Experience using a fraud detection or case management system
Comfortable speaking with customers by phone to verify activity, calmly and professionally
Strong attention to detail and accurate, concise case note writing
Sound judgement under pressure and confidence acting quickly within set procedures
Fluent written and spoken English
Available to work evening and overnight shifts on a rota basis
Reliable home working setup with a stable internet connection and a quiet, private workspace
Experience with fraud platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai or similar
Experience working night shifts or out-of-hours rotas in a fraud or operations team
Arabic language skills
Exposure to GCC or Middle East retail banking
Understanding of card scheme rules and chargeback processes
A relevant certification, such as CFE or an ICA fraud qualification, or working towards one

Benefits

Comp & perks

Laptop provided
Potential contract extension