Capitex

Financial Crime

• Manage daily allocation, prioritisation and workflow across the pod
• Act as first escalation point for analysts on technical and process questions
• Deputise fully for the Pod Lead, including stakeholder communications, during absence
• Manage sensitive communications with investment desks and with counterparties subject to due diligence
• Review completed cases and provide practical feedback before QC or sign-off
• Track ageing, blockers and outstanding documentation, and chase to closure
• Contribute to management information and SLA reporting
• Process complex cases directly where volumes or deadlines require it

Deputy Pod Lead – KYC Managed Service

• Apply the client's quality standards across all work produced by the pod
• Check work in progress, provide practical feedback and give sign-off
• Ensure processes, procedures and record-keeping are applied consistently and correctly
• Identify quality trends, training needs and process improvements, and act on them
• Prepare and deliver ongoing technical training for the team
• Provide day-to-day technical support to analysts at all levels
• Support reporting on QC matters, with insight and commentary rather than raw numbers
• Back up the Pod Lead and Deputy Pod Lead on technical communications with investment desks and client risk functions
• Step up as Deputy Pod Lead for short periods, including sensitive communications with counterparties under review
• Process cases directly where volumes or deadlines require it

QC Analyst – KYC Managed Service

• Complete enhanced due diligence on complex counterparties, deals and investment structures
• Unpick ownership and control chains, including nominee, trust and multi-jurisdictional arrangements
• Resolve sanctions, PEP and adverse media exposure, and determine whether risk is mitigated or must be escalated
• Produce written risk assessments with clear reasoning, identified risks and proposed mitigants
• Present findings and recommendations to the Pod Lead, QC and, where required, client risk functions
• Liaise directly with investment desks to obtain documentation and clarify structures
• Support and check the work of junior analysts, and act as a technical point of reference
• Maintain complete audit trails and meet SLA on complex cases

Senior KYC Analyst – KYC Managed Service

• Own day-to-day delivery for the pod, including allocation, prioritisation and SLA performance
• Act as the senior point of contact for investment desks and the client's first and second line of defence on due diligence matters
• Take ownership of escalated and sensitive cases, including complex ownership structures and high-risk counterparties
• Review and challenge risk assessments produced by the team, and sign off where required
• Produce and present management information on volumes, quality, ageing and risk themes
• Identify capacity, capability and process issues early and resolve or escalate them
• Line manage, coach and develop analysts across all levels within the pod
• Work with the QC function to close out quality trends and training needs

Pod Lead – KYC Managed Service

• Carry out due diligence on counterparties and underlying holdings for new deals and reviews of existing relationships
• Conduct open source research to find and validate information
• Perform screening against sanctions, PEP and adverse media sources, investigate alerts and document the disposition
• Risk rate counterparties and record findings with clearly articulated reasoning
• Escalate red flags, risks and issues promptly to senior analysts or the team lead
• Maintain accurate records and audit trails within internal systems, following naming conventions
• Complete trackers and registers that feed management information and reporting
• Work within established control frameworks, workflows and SLAs
• Liaise with internal teams to resolve queries and chase missing documentation

Junior KYC Analyst – KYC Managed Service

Sales

• Research target organisations and identify relevant decision-makers in compliance, financial crime, operations and technology.
• Build and maintain accurate prospect lists, prioritising businesses that match the agreed customer profile.
• Make regular, targeted outbound calls to introduce CompliX and Fabrik and create meaningful business conversations.
• Navigate gatekeepers and establish a clear reason for prospects to engage.
• Use tailored follow-up emails and other agreed outreach channels.
• Ask questions to understand prospects’ businesses, processes, challenges and priorities.
• Qualify fit, buying stakeholders, next steps and timescales for Fabrik.
• Explain the platform’s business value using approved product messaging.
• Handle objections regarding timing, suppliers, budget and competing priorities.
• Book qualified discovery meetings and provide preparation background to the founder and product team.
• Own follow-up before and after meetings and keep agreed actions moving.
• Participate in discovery calls and support commercial conversations.
• Prepare follow-up materials, support proposals and help progress opportunities toward decisions.
• Maintain contact with prospects with longer buying timelines.
• Escalate technical, pricing and contractual questions appropriately.
• Record contacts, call outcomes, qualification notes, objections and next steps in the CRM.
• Keep the pipeline current with opportunity stages, follow-up dates and realistic progress assessments.
• Report on calling activity, meaningful conversations, qualified meetings and sales opportunities.
• Share customer questions, competitor feedback and lost-opportunity reasons to improve the sales approach.
• Follow company guidance on professional outreach, customer information and communication preferences.

Deputy Pod Lead – KYC Managed Service

QC Analyst – KYC Managed Service

Senior KYC Analyst – KYC Managed Service

Pod Lead – KYC Managed Service

Junior KYC Analyst – KYC Managed Service

Outbound Sales Executive