FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong troubleshooting skills for digital products, providing exceptional customer service and technical support. Proficient in managing customer interactions through various communication channels while maintaining a focus on solutions and operational processes.
Highest-signal resume keywords
Troubleshooting SkillsCustomer Service ExperienceTechnical Support for Digital ProductsKnowledge ManagementExperience with EdTech Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical SupportOrder ProcessingDatabase ManagementSpreadsheetsIncident ManagementChange ManagementPC and Mac SupportWeb Browser TroubleshootingBasic Connectivity Issues
Soft Skills
Communication SkillsProblem-Solving SkillsMultitaskingProfessionalismPatience
Tools & Technologies
Ticketing SystemSSOCleverClassLinkGoogle Classroom
Certifications & Qualifications
Associate Degree in Computer ScienceInformation Technology
Industry Keywords
Customer AssistanceTechnical IssuesOperational ProcessesEdTech IntegrationsInternational Customer Support
About the role
Key responsibilities & impact- Troubleshoot problems for internal and external users of Capstone products
- Provide direct customer assistance via telephone, email, chat, webinar, and social media
- Process orders and returns accurately and efficiently
- Use a secure lab with end-user configuration to diagnose and replicate technical issues
- Support product integrations with partners and third-party providers
- Use and maintain a technical knowledge base
- Support Capstone sales team members
- Provide training to team members as able
- Facilitate internal and external communication on issues and events
- Participate in developing strategic operational processes, including Knowledge Management, Change Management, and Incident Management
- Escalate issues to appropriate groups in a timely manner
- Communicate feedback and information to customers, partners, and Capstone teams
- Use a ticketing system to track customer incidents and requests
- Complete additional assigned duties in a timely, professional manner
Requirements
What you’ll need- Associate degree in computer science, information technology, or a related field, or equivalent experience
- Experience providing customer service or technical support for a digital or technology-based product
- Strong troubleshooting skills across PC and Mac, web browsers, and basic connectivity/network issues
- Strong customer service, communication, and problem-solving skills, with the ability to explain technical information in an easy-to-understand way
- Experience with spreadsheets, databases, and order entry or customer account systems
- Ability to prioritize and multitask in a fast-paced, changing environment
- Professional, patient, and solutions-focused approach to customer issues
- Experience with SSO, Clever, ClassLink, Google Classroom, or similar EdTech integrations
- Experience supporting international customers or partners
- Ability to travel approximately 5% in the future
- Pre-Employment Background Check Required
- Must be authorized to work in the United States; Capstone cannot sponsor or take over sponsorship of an employment visa
Benefits
Comp & perks- Opportunities for professional learning and development
- Culture of inclusion and belonging
- Comprehensive and market-competitive benefits for employees and their families
- Equal opportunity employment
- Reasonable accommodation during the application or recruiting process
- Approximately 5% travel may be required in the future