Capstone

Recruitment

• Support requisition intake, job posting, sourcing, screening, interview coordination, and offer management for assigned open roles
• Support a steady volume of roles across the firm's service lines
• Post and maintain job ads across job boards, social platforms, and the company career page
• Review and respond to all applications
• Keep applicant tracking system records accurate and up to date
• Maintain recruiting reports — pipeline, funnel, and lifecycle metrics — for leadership review
• Serve as a point of contact for hiring managers on assigned requisitions
• Assist with coordinating remote-staffing and contract vendor relationships
• Help maintain the firm's day-to-day recruiting operations
• Support full-cycle recruiting from job requisition through offer and onboarding handoff

Recruiting Specialist

Customer Support

• Troubleshoot problems for internal and external users of Capstone products
• Provide direct customer assistance via telephone, email, chat, webinar, and social media
• Process orders and returns accurately and efficiently
• Use a secure lab with end-user configuration to diagnose and replicate technical issues
• Support product integrations with partners and third-party providers
• Use and maintain a technical knowledge base
• Support Capstone sales team members
• Provide training to team members as able
• Facilitate internal and external communication on issues and events
• Participate in developing strategic operational processes, including Knowledge Management, Change Management, and Incident Management
• Escalate issues to appropriate groups in a timely manner
• Communicate feedback and information to customers, partners, and Capstone teams
• Use a ticketing system to track customer incidents and requests
• Complete additional assigned duties in a timely, professional manner

Recruiting Specialist

Digital Support Representative