Partner Success Manager – Solutions Architect

CaptivateIQ

. Own a portfolio of SI and consulting partners as the primary point of contact for delivery success .

Posted 11/9/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Partner Success and Incentive Compensation Management, with a strong ability to lead cross-functional initiatives and manage complex partner engagements. Proficient in technical project leadership and strategic consulting, ensuring delivery success and alignment with organizational goals.

Highest-signal resume keywords

Incentive Compensation ManagementTechnical Project LeadershipPartner Success ManagementCross-Functional Initiative ManagementExecutive-Level Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingFinancial ReportingSolution ArchitectureComplex Solution DesignProgram OwnershipDocumentationPartner Scorecard DefinitionTechnical Issue TriageBusiness Requirement TranslationCo-Delivery Playbook Development

Soft Skills

Excellent Facilitation SkillsHighly OrganizedProcess-OrientedAbility to Create StructureStrong Communication

Tools & Technologies

CaptivateIQXactlyVaricentSAP CommissionsSolution Check Points

Industry Keywords

SaaSPartner ConsultingImplementation ConsultingCustomer SuccessCompliance Standards

About the role

Key responsibilities & impact

Own a portfolio of SI and consulting partners as the primary point of contact for delivery success
Conduct regular business reviews to drive partner performance
Advise partners on data modeling, incentive compensation logic, and financial reporting
Enforce CaptivateIQ's Standard of Excellence by reviewing complex partner designs and using Solution Check Points
Coordinate with Solution Architects, Product, and Integrations teams to resolve technical hurdles
Serve as the lead escalation point for partner-led implementations
Triage technical issues while balancing customer expectations with compliance standards
Capture field feedback and systemic issues to influence product and enablement roadmaps
Document scalable co-delivery playbooks
Define and maintain partner scorecards tracking delivery quality, CSAT, and risk signals
Integrate partner success into broader organizational strategy
Serve as a technical advisor, project manager, and strategic consultant for partner-led engagements

Requirements

What you’ll need

5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership
Experience specifically within Incentive Compensation Management (ICM), such as CaptivateIQ, Xactly, Varicent, or SAP Commissions, or in high-complexity SaaS environments
Ability to lead structured discovery, read and challenge complex solution designs, and translate business requirements into system constraints and behavior
Track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing
Ability to own programs end-to-end
Excellent facilitation skills for executive-level conversations and detailed working sessions with partner consultants
Highly organized and process-oriented, with ability to create structure, frameworks, and documentation
Eligibility to work in the United States, as indicated by participation in E-Verify

Benefits

Comp & perks

100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents
Flexible vacation days plus quarterly mental health days
Dedicated funds for professional development and caretaking needs
Annual work anniversary bonuses
401(k) plan for US employees
Latest Apple hardware
Employee Resource Groups (ERGs) supporting DEI