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Principal Professional Services Consultant
CaptivateIQ. Lead full-cycle CaptivateIQ implementations from requirements and compensation plan design through data structure, build-out, UAT, and go-live .
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Lead full-cycle CaptivateIQ implementations from requirements and compensation plan design through data structure, build-out, UAT, and go-live
- Design configurations that make each customer’s plan efficient and repeatable
- Own project timelines across multiple concurrent implementations
- Set expectations with customers and internal stakeholders
- Serve as the primary client-facing contact and build trust with customer administrator teams
- Hand off implementations to Customer Success at go-live
- Scope new implementation or post-implementation services and support related negotiations
- Become an expert in CaptivateIQ and sales commission structures
- Partner with Product Managers, Customer Success Managers, and Sales throughout engagements
- Escalate project and account risks proactively
- Maintain the billable utilization target
- Define team best practices that improve delivery quality
Requirements
What you’ll need- Background in sales compensation, as a consultant or as an administrator/practitioner using a comp tool in-house
- 10+ years of experience as a consultant or implementation professional, with demonstrated project leadership
- Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar)
- Comfort with object-oriented and relational data concepts
- Excellent time management and ability to prioritize across multiple engagements
- Strong problem-solving, communication, analytical, and collaboration skills
- Comfortable working independently while knowing when to seek guidance
- Startup mindset and comfort with ambiguity in a fast-changing environment
- Background at a SaaS/technology company
- SQL experience
- Experience with AI implementation
- Experience with CaptivateIQ or a competitor's sales compensation software (e.g., Xactly, Varicent, SAP Commissions)
- Proficiency with CRMs (e.g., Salesforce) or ERPs (e.g., NetSuite)
Benefits
Comp & perks- Equity
- Comprehensive health benefits
- Other perks and benefits
- Competitive total rewards package