Bilingual Customer Support, Client Relations Coordinator

Carbon Law Group

. Serve as the main point of contact for clients .

Posted 11/4/2026full-timeRemote • California • United States, Mexico, Colombia, Guatemala, El Salvador, HondurasJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client communication skills in both English and Spanish, with a focus on organization and follow-up in a customer-facing role. Proficient in managing case information and maintaining accurate records in a fast-paced, regulated environment.

Highest-signal resume keywords

Fluent In English And SpanishCustomer Service ExperienceStrong Organizational SkillsAdministrative ExperienceExperience In A Law Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Follow-Up HabitsCalm Under PressureProblem Solving

Tools & Technologies

Case Management SystemStandard Office SoftwareWeb-Based Systems

Industry Keywords

Customer RelationsClient CommunicationDocument ManagementRegulated EnvironmentDocument-Heavy Environment

About the role

Key responsibilities & impact

Serve as the main point of contact for clients
Answer incoming calls and return messages the same day
Give clients clear, honest updates on case status
Coordinate with the paralegal team to identify and obtain needed file information
Proactively request missing documents, signatures, and information and follow up until received
Guide clients through questionnaires and paperwork by phone
Maintain accurate contact notes in the case management system
Monitor client communication to ensure no client goes without follow-up
Report to the firm's Legal Administrator, with the Managing Attorney

Requirements

What you’ll need

Fluent, professional English and Spanish, spoken and written
2+ years in a customer-facing role (customer service, client relations, account management, or similar)
Strong follow-up habits and organization to manage many open items at once
Administrative experience
Comfort with standard office software and web-based systems
Calm under pressure, professional, and good at solving problems without escalating everything
Spanish-language cover note describing the hardest customer handled and the response
Candidates based in Latin America; Mexico, Colombia, Guatemala, El Salvador, and Honduras preferred, with other countries in the region considered
Nice to have: sales or retention experience
Nice to have: experience in a law office, insurance, financial services, or another regulated, document-heavy environment

Benefits

Comp & perks

Fully remote
Potential bonuses available
Room to grow based on experience and performance
Working hours aligned to U.S. Pacific Time