Retail Sales Associate

Card Kingdom

. Deliver exceptional customer service and create a rich customer experience around gaming and creative play .

Posted 9/30/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to engage and educate customers about gaming products. Proficient in cash handling and online transaction management while maintaining a positive store environment.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ProficiencyKnowledge of Game MechanicsStrong Communication SkillsAbility to Teach Games

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

POS TransactionsEnd-of-Day ReconciliationOnline Admin Website ProficiencyGame KnowledgeMerchandising

Soft Skills

Organizational SkillsPositive Customer InteractionTeam CollaborationStress Management

Tools & Technologies

Cash WrapSecurity Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Gaming TrendsBoard GamesMiniature GamingRole-Playing GamesMagic: The Gathering

About the role

Key responsibilities & impact

Deliver exceptional customer service and create a rich customer experience around gaming and creative play
Greet customers when they enter and acknowledge them when they leave
Spend maximum time on the main floor, using the cash wrap for transactions, phone calls, lending library requests, and request list inquiries
Guide customers through product selection by matching game characteristics to their interests
Learn and play new games to showcase products throughout the store and restaurant
Maintain knowledge of best sellers and game rules to answer customer questions
Inform and encourage customers to attend relevant events
Develop relationships with customers and gaming communities
Maintain additions to the Customer Request log
Complete POS transactions, including sales, returns, exchanges, and end-of-day reconciliation
Complete online admin website transactions, including online order pickups and sell-order drop-offs
Merchandise and dust product displays daily according to company standards
Maintain store aesthetics by eliminating clutter and cleaning customer-facing areas
Follow opening and closing procedures, including alarm usage and coordination with Restaurant and Facilities
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Minimum 1 year of prior experience in a retail or customer service role
Must be able to lift at least 50lbs
Must be able to work within hours of operation
Quickly learns and retains knowledge of various genres, game mechanics, and hundreds of game titles
Can identify gaming trends and stay current on new games and gaming trends
Genuine interest in gaming and creative play
Ability to teach games to diverse audiences and groups
Strong organizational and communication skills
Ability to work well with a group
Ability to convert stressful situations into positive experiences
Professional and positive manner with customers and staff
Proficient in cash handling methods, including end-of-day reconciliation and POS use
Proficient with the online admin website
Experience with credit transactions that protect customer information
Ability to use common security systems and follow escalation protocols
Deep knowledge of board games, miniature gaming, role-playing games and/or Magic: The Gathering (Preferred)

Benefits

Comp & perks

Excellent benefits
19 days accrued paid time off per year
8 company holidays
Zero cost premium options for Medical, Dental, Vision Insurance
401(k) with 4% Safe Harbor match, no vesting period
Flexible Spending Accounts & Health Savings Accounts
Pre-Tax Commuter Benefits
Supplemental Life and AD&D Insurance
Accident, Critical Illness & Hospital Confinement Plans
Employee Assistance Program
Employee Discount
Flexible scheduling
Remote work opportunities
Paid parental leave
Family friendly culture supporting work life balance