Retail Sales Associate

Card Kingdom

. Deliver exceptional customer service in an establishment centered on gaming and creative play .

Posted 9/30/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on gaming and creative play, while effectively managing transactions and maintaining store aesthetics. Possesses deep knowledge of various game genres and trends, enabling effective customer engagement and relationship building.

Highest-signal resume keywords

Customer Service ExcellenceCash Handling ProficiencyKnowledge of Board GamesStrong Organizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

POS TransactionsEnd-of-Day ReconciliationGame Mechanics KnowledgeCredit Transaction ExperienceAdmin Website Transactions

Soft Skills

Positive AttitudeStress ManagementTeam CollaborationCustomer Relationship Development

Tools & Technologies

Cash WrapOnline Admin WebsiteSecurity Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Gaming TrendsCreative PlayBoard GamesMiniature GamingRole Playing Games

About the role

Key responsibilities & impact

Deliver exceptional customer service in an establishment centered on gaming and creative play
Greet each customer entering the store and acknowledge customers as they leave
Maximize time on the main floor, using the cash wrap for transactions, phone calls, lending library requests, and request list inquiries
Guide customers through product selection by matching game characteristics to customer interests
Learn and play new games to showcase products throughout the store and restaurant
Maintain understanding of best sellers and rules of play to answer customer questions
Inform and encourage customers to attend relevant events
Develop relationships with customers and gaming communities
Maintain additions to the Customer Request log
Complete POS transactions, including sales, returns, exchanges, and end-of-day reconciliation
Complete admin website transactions, including online order pickups and sell order drop-offs
Merchandise and dust product displays daily according to company standards
Maintain store aesthetics by eliminating clutter and cleaning customer-facing areas
Follow opening and closing procedures, including alarm usage and coordination with Restaurant and Facilities
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Minimum 1 year of prior experience in a retail or customer service role
Must be able to lift at least 50lbs
Must be able to work within hours of operation
Quickly learns and retains knowledge of various genres and mechanics of game play, and multiple hundreds of game titles
Can identify gaming trends and continuously stays abreast of new games and trends in gaming
Genuine interest in gaming and creative play
Teaches all manner of games to a diverse audience of both small and large groups of varying gaming experience
Strong organizational and communication skills, and ability to work well with a group
Ability to convert stressful situations into positive experiences
Maintains a professional and positive manner when working with customers and other staff
Proficient in cash handling methods, including end of day reconciliation and general utilization of the POS and online admin website
Experience in credit transactions that protect customer information
Ability to use common security systems and follow escalation protocols
Deep knowledge of Board Games, Miniature Gaming, Role Playing Games and/or Magic the Gathering (Preferred)

Benefits

Comp & perks

Excellent benefits
Generous PTO
Flexible scheduling
Remote work opportunities
Paid parental leave
Safe harbor 401k match
Paid holidays
Employee discounts
Family friendly culture supporting work life balance
19 days accrued PTO per year
8 company holidays
Zero cost premium options for Medical, Dental, Vision Insurance
401(k) with 4% Safe Harbor match, no vesting period
Flexible Spending Accounts & Health Savings Accounts
Pre-Tax Commuter Benefits
Supplemental Life and AD&D Insurance
Accident, Critical Illness & Hospital Confinement Plans
Employee Assistance Program