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Tech Stack
Tools & technologiesETL
About the role
Key responsibilities & impact- Collaborate with external and internal customers to understand challenges and identify process improvement and automation opportunities
- Align with consultants and internal stakeholders on requirements
- Create actionable project plans and ensure seamless delivery of process and system changes
- Lead process improvement and transformation projects end to end, from discovery and current-state analysis through design, rollout, adoption, and ongoing refinement
- Select and configure workflow and business systems tools
- Develop solutions using enterprise applications and automation tools
- Leverage technical resources to fill capability gaps
- Design robust ETL processes to ensure stability and security of key data
- Provide technical and operational guidance to clients and internal teams
- Ensure projects align with regulatory and compliance standards and best-practice policies
- Identify new process improvement opportunities across customer and internal Cardamom operations
- Mentor junior team members and promote knowledge sharing
Requirements
What you’ll need- 3–5 years of experience in business analysis, process improvement, or project/program management, ideally in a systems or workflow context
- Preferably customer-facing experience in healthcare or consulting
- Moderate-level configuration experience with workflow and business systems tools
- Microsoft Power Platform experience required
- Process mapping, requirements gathering, and documentation skills
- Ability to capture current- and future-state processes and produce SOPs
- Demonstrated ability to run projects independently from kickoff through adoption across multiple departments
- Versatility and comfort with ambiguity
- Ability to learn new technologies and processes quickly and drive effective change
- Eagerness to learn, grow, and expand expertise in new tools
- Excellent communication, stakeholder management, and problem-solving skills
- Strong focus on client satisfaction and collaboration
- Bachelor’s degree in information technology, business, healthcare administration, or a related field (bonus)
- Familiarity with Rippling and other workflow platforms (bonus)
- Lean Six Sigma certification (Green Belt or above) or hands-on experience applying Lean/Six Sigma methods (bonus)
- Experience with project management or DevOps best practices (bonus)
- Familiarity with LLMs and AI technologies (bonus)
- Understanding of healthcare, ITIL best practices, HIPAA, HITRUST, and EMR technologies (bonus)
Benefits
Comp & perks- Benefits and overall work experience details are provided on Cardamom’s Careers page; specific benefits are not listed in the posting