Customer Success Operations Specialist

Cardata

. Meet with Product at the end of each sprint to understand completed work, release timing and customer benefits .

Posted 9/23/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$75,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Operations, focusing on developing and delivering training and enablement materials. Proficient in using customer feedback and support trends to enhance training resources and improve customer engagement.

Highest-signal resume keywords

Customer Success OperationsTraining DevelopmentMailchimpProject ManagementCustomer Feedback Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EnablementProduct DemonstrationsWritten Enablement MaterialsTraining DeliveryKnowledge Gap Identification

Soft Skills

Strong WritingFacilitation SkillsCoordination Across Teams

Tools & Technologies

MailchimpGuruLoomNavatticGainsightZendeskHubSpot

Industry Keywords

Customer EducationCustomer InsightsSupport Ticket TrendsInternal Documentation

About the role

Key responsibilities & impact

Meet with Product at the end of each sprint to understand completed work, release timing and customer benefits
Translate release notes into practical training for Customer Success and Support
Help CSMs explain new-feature value and identify adoption opportunities with existing customers
Monitor questions to identify knowledge gaps and develop training, coaching or resources
Review and verify internal documentation in Guru
Plan and manage communications to drivers, admins and customer contacts using Mailchimp
Demonstrate new features through webinars and training sessions and answer usage questions
Partner with Product Marketing on emails, webinars, guides and certifications
Share customer insights with Product Marketing and brief the CS team on campaigns
Develop live and self-serve training with the Implementation Specialist using Loom and Navattic
Identify Support ticket trends and translate them into insights for Customer Success and Product
Bring recurring customer questions, feedback and adoption barriers to Product
Turn repeated questions into videos, guides and one-pagers and improve them based on usage

Requirements

What you’ll need

3-5 years of experience in Customer Success Operations, customer enablement, customer education or a related role
Ability to learn a product in depth and explain complex features clearly to internal teams and customers
Experience developing and delivering training, product demonstrations and written enablement materials
Hands-on experience with Mailchimp or a similar platform for building, segmenting and sending customer communications
Strong writing, facilitation and project management skills
Ability to coordinate work across several teams
Ability to use customer feedback, support trends and recurring questions to identify training or documentation needs
Experience with Guru, Loom or Navattic is an asset
Experience with Gainsight, Zendesk and HubSpot is an asset

Benefits

Comp & perks

Remote work and flexible working hours
Mentorship and development opportunities
Extended medical & dental benefits
Healthcare spending account
$3,000 annual Health and Wellness Spending Account
Employee assistance program (EAP)
Flexible (Unlimited) Time Off with no annual cap on vacation