Cardata

Product Manager

• Lead a small, self-contained innovation group focused on building product experiences that differentiate Cardata
• Shape a unified experience for drivers and administrators with web- and mobile-focused developers
• Identify valuable problems, form hypotheses, define minimum testable experiences, and rapidly prototype with customers
• Turn customer feedback into rapid V2, V3, and V4 iterations
• Focus the group on the most important unanswered question and build to learn before scaling
• Recruit and engage customers and the market validation group
• Lead prototype sessions and distinguish useful evidence from individual feature requests
• Make trade-offs across customer value, commercial potential, scope, speed, usability, and technical risk
• Define success measures and recommend whether to stop, pivot, continue iterating, or invest further
• Partner with technical leaders to harden and scale validated concepts
• Build the business and product case for further investment and prepare strategy, evidence, requirements, and context for handoff to core product and engineering

Customer Success Manager

• Partner with Customer Success Managers to understand goals for renewals, program reviews, quarterly business reviews and audits
• Clarify the data needed for each customer initiative
• Become an expert in Cardata’s reporting tools and prepare accurate reports
• Use Excel to clean, compare and analyze program data
• Investigate discrepancies and verify results
• Prepare mileage band audits, running rate analyses and other program-performance reports
• Help CSMs interpret findings and shape stories, recommendations and customer impact for presentations and conversations
• Create ad hoc reports for customer needs
• Document recurring reporting requirements

Customer Success Associate

• Meet with Product at the end of each sprint to understand completed work, release timing and customer benefits
• Translate release notes into practical training for Customer Success and Support
• Help CSMs explain new-feature value and identify adoption opportunities with existing customers
• Monitor questions to identify knowledge gaps and develop training, coaching or resources
• Review and verify internal documentation in Guru
• Plan and manage communications to drivers, admins and customer contacts using Mailchimp
• Demonstrate new features through webinars and training sessions and answer usage questions
• Partner with Product Marketing on emails, webinars, guides and certifications
• Share customer insights with Product Marketing and brief the CS team on campaigns
• Develop live and self-serve training with the Implementation Specialist using Loom and Navattic
• Identify Support ticket trends and translate them into insights for Customer Success and Product
• Bring recurring customer questions, feedback and adoption barriers to Product
• Turn repeated questions into videos, guides and one-pagers and improve them based on usage

Product Manager

Customer Success Associate

Customer Success Operations Specialist