Account Manager – Customer Success

Cardinal Health

. Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders.

Posted 9/15/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $68,500 - $107,470 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and reporting capabilities, with proficiency in Excel VLOOKUPs and data analysis to drive insights and solutions. Excels in building relationships and managing customer expectations while delivering a responsive and solutions-oriented experience.

Highest-signal resume keywords

Customer Relationship ManagementExcel VLOOKUP ProficiencyAnalytical and Reporting SkillsProblem SolvingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Excel VLOOKUPData AnalysisReportingProject ManagementMetrics Articulation

Soft Skills

EmpathyAttention to DetailTeam PlayerAdaptabilityCustomer Focus

Industry Keywords

Healthcare SystemCustomer ExperienceCross-Functional RelationshipsStakeholder EngagementContinuous Improvement

About the role

Key responsibilities & impact

Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders.
Represent Cardinal Health across a large, complex customer organization.
Deliver a consistently responsive, accurate, and solutions-oriented customer experience.
Acknowledge customer requests, understand priorities, provide accurate information, and keep issues moving without repeated follow-up.
Coordinate Cardinal Health resources, communicate clear ownership and timelines, and deliver solutions and strategic insights.
Build trust through genuine support, empathy, reliability, and understanding of customer priorities.
Communicate proactively with customers and internal stakeholders through resolution.
Manage a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities.
Drive complex issues to resolution across multiple teams, including escalation and rapid turnaround.
Use Excel VLOOKUPs, formulas, functions, and data tools to organize, validate, reconcile, and analyze information.
Identify trends and risks and translate financial, operational, utilization, inventory, compliance, and service data into insights and recommended actions.
Lead customer meetings and business reviews, explain complex information, and move discussions toward decisions and next steps.
Build cross-functional relationships and identify accountable partners.
Anticipate deadlines, risks, customer questions, and upcoming needs.
Follow established processes, meet commitments, deliver accurate work on time, and prevent recurring issues.
Manage challenging conversations, adapt to feedback, and maintain constructive customer partnerships.
Lead through customer resistance to new ideas or changes and identify practical ways to add value.
Balance competing priorities, ambiguity, escalations, and urgent customer situations professionally.

Requirements

What you’ll need

Prior experience in a direct customer facing role.
Prior experience executing in-person or live video presentations to external Cardinal Health customers and articulating metrics.
Strong Analytical and Reporting capabilities.
Excel VLOOKUP proficiency is required.
Demonstrate ability to problem solve and develop key relationships with external and internal customers.
Willingness to travel once per quarter to client sites; mostly within the Pacific time zone.
Team player, focused on continuous improvement and development.
Ability to identify needs, act and manage projects.
Strong communication skills.
Attention to detail.
Must work traditional Pacific Time Zone hours.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Employee development and well-being programs
Dedicated training programs
Collaborative atmosphere