Advisor, Collections – Business to Business

Cardinal Health

. Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $68,500 - $97,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing offshore team interactions and ensuring effective communication to expedite payment processes. Proficient in conducting quality audits and training sessions to enhance team performance and compliance with business expectations.

Highest-signal resume keywords

Collections ExperienceCustomer Service ExperienceMicrosoft Office SuiteSAP ExperienceBusiness Objects Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisQuality Performance AuditsEscalation ProceduresRoot Cause AnalysisTraining Development

Soft Skills

Professional CommunicationCollaborationProblem-SolvingTimeliness

Industry Keywords

FinanceOffshore OperationsStakeholder ManagementOnboardingPerformance Evaluation

About the role

Key responsibilities & impact

Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
Respond to inbound requests from offshore teams in a timely and professional manner.
Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
Initiate, execute, and track appropriate escalation procedures.
Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
Prepare training materials and conduct training sessions as needed.
Assist with onboarding and system access for offshore team members.

Requirements

What you’ll need

Bachelor's degree in related field, or equivalent work experience, preferred
3-5 years business experience including collections, finance or customer service, preferred.
Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint
SAP and Business Objects experience, preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs