Coordinator II – Performance Monitoring

Cardinal Health

. Conduct quality reviews of adverse events submitted by staff before submission to the client safety unit .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality review processes and medical transcription, with a strong understanding of medical terminology and regulatory guidelines. Proficient in call monitoring and feedback, ensuring compliance and identifying training needs within a dynamic team environment.

Highest-signal resume keywords

Quality Review ExperienceMedical TranscriptionKnowledge Of Medical TerminologyProficient In Microsoft OfficeBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ReviewMedical TranscriptionCall MonitoringDocumentation ComplianceAdverse Event IdentificationCase AuditsTranscriptionTrend AnalysisProcess Steps VerificationRegulatory Guidelines

Soft Skills

Exceptional Listening SkillsMulti-TaskingTime ManagementPrioritizationEffective Written Feedback

Tools & Technologies

Microsoft OfficeHigh-Speed Broadband InternetRemote Workspace Setup

Certifications & Qualifications

Certified Medical Transcriptionist

Industry Keywords

Call Center ExperiencePatient JourneyClient Safety UnitHealthcare ProvidersAdverse Events

About the role

Key responsibilities & impact

Conduct quality reviews of adverse events submitted by staff before submission to the client safety unit
Conduct case audits to ensure correct process steps have been followed for the patient journey
Monitor calls and provide effective written feedback
Maintain knowledge of the client’s program and product/service offerings
Interpret and transcribe inbound and outbound calls from patients and health care providers
Identify adverse events when monitoring calls
Ensure documentation follows client regulatory guidelines
Identify trends and training needs from call monitoring and escalate appropriately
Work effectively with dynamic, integrated task teams
Maintain a work pace appropriate to the workload
Apply acquired job skills and company policies to complete standard tasks
Resolve basic problems and consult supervisors or senior peers on complex or unusual problems

Requirements

What you’ll need

HS Diploma, GED or technical certification in related field or equivalent experience, preferred
2 years’ call center or transcriptionist experience preferred
Certified Medical Transcriptionist (CMT) qualification would be an asset
2 years’ quality review experience preferred
Knowledge of medical terminology preferred
Exceptional listening skills required
Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
Multi-tasking, time management and prioritization skills considered an asset
Bilingual Spanish would be an asset
Mandatory attendance for new hire training from 8:00am–5:00pm CST
Flexibility to work any shift during Monday–Friday, 7:00am–8:00pm CST
Dedicated, quiet, private, distraction-free remote workspace
Secure high-speed broadband internet connection at the remote location; DSL, cable, or fiber only
Minimum download speed of 15 Mbps
Minimum upload speed of 5 Mbps
Maximum ping rate of 30 ms
Hardwired connection to the router
Surge protector with network line protection for Cardinal Health-issued equipment

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Computer, technology and equipment provided for remote work
Full-time remote work
Bonus eligible: No