Coordinator, Individualized Care

Cardinal Health

. Handle inbound calls, determine customer needs, and provide one-call resolution .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication while managing inbound and outbound calls. Proficient in using proprietary software for data entry and capable of resolving inquiries efficiently in a remote work environment.

Highest-signal resume keywords

Customer Service SkillsEffective CommunicationProprietary Software ProficiencyIndependent WorkerAbility to Prioritize Assignments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer KnowledgeMicrosoft SystemsTelephonyData EntryAdverse Event Documentation

Soft Skills

Strong Communication SkillsSelf-DirectedAbility to Work with UrgencyProblem-Solving

Tools & Technologies

Proprietary SoftwareHigh-Speed Broadband InternetSurge Protector

Industry Keywords

Inbound CallsPatient InquiriesPhysician CommunicationReferral ProcessingRemote Work Environment

About the role

Key responsibilities & impact

Handle inbound calls, determine customer needs, and provide one-call resolution
Manage inbound faxes, if applicable
Investigate and resolve patient and physician inquiries and concerns
Enter detailed information into proprietary software while conversing by telephone
Place outbound calls for patient follow-ups, confirmations, and missing information
Interact with patient referral sources to process new applicants
Follow up with internal team members regarding next steps
Communicate with physician offices and pharmacies
Identify, document, and submit adverse events
Complete routine assignments using company policies and procedures
Work with supervisors or senior peers on complex and unusual problems

Requirements

What you’ll need

Basic computer knowledge, Microsoft systems, telephony
Strong communication/customer service skills
Ability to be an independent worker and self-directed
Ability to sit for long periods of time in a cubicle setting
Demonstrate superior customer support talents
Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
Ability to work any schedule between 7am-5pm M-F
Dedicated, quiet, private, distraction-free remote work environment
High-speed broadband internet connection; dial-up, satellite, WIFI, and cellular connections are not acceptable
Download speed of 15Mbps
Upload speed of 5Mbps
Ping rate maximum of 30ms
Hardwired connection to the router
Surge protector with network line protection for company-issued equipment

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Computer, technology and equipment needed to perform the job remotely