Customer Care Representative II

Cardinal Health

. Answer approximately 60-80 incoming calls per day from customers, caregivers, and referral sources regarding medical supplies .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare industry, effectively managing high-volume call center operations while ensuring compliance with business processes and regulatory standards. Proficient in order placement systems and tools, with strong communication and active listening skills to resolve customer inquiries and issues.

Highest-signal resume keywords

Customer Service ExperienceHigh Volume Call Center ExperienceOrder Placement Systems ProficiencyCommunication SkillsRoot Cause Analysis Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInsurance BillingData EntryCall Center Metrics AchievementProblem ResolutionInventory ManagementProduct KnowledgeTechnical Troubleshooting

Soft Skills

Active ListeningEmpathyProfessionalismAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft OfficeCall-Center Phone SystemsInternal Order Management Systems

Industry Keywords

Healthcare IndustryRegulatory StandardsCustomer LiaisonMedical SuppliesRemote Work Experience

About the role

Key responsibilities & impact

Answer approximately 60-80 incoming calls per day from customers, caregivers, and referral sources regarding medical supplies
Place and reorder medical supplies for new and existing customers
Collect information needed for insurance billing and collect payment as needed
Act as a liaison to resolve order issues, research accounts, and provide resolutions
Process orders for distribution centers and internal customers according to scheduling, demand planning, and inventory
Administer orders in internal systems and communicate delays, issues, resolutions, status updates, and next steps
Process non-routine orders such as product samples and include special order requirements
Provide assistance throughout the order placement lifecycle, including product information, order status, discrepancies, and complaints
Operate company-provided hardware and navigate multiple computer programs and systems
Consult supervisors or team leads on complex and unusual problems
Follow compliant business processes and regulatory standards
Interpret insurance terminology, plans, and documentation for customers
Explain products and offerings and ensure compatibility with customer conditions
Maintain a positive, empathetic, and professional attitude toward customers and coworkers

Requirements

What you’ll need

High school diploma, GED or equivalent, or equivalent work experience, preferred
2-4 years' experience in high volume call center preferred
Communication and active listening skills
Previous experience working in a remote/work from home setting preferred
Prior experience working with Microsoft Office preferred
Prior experience working with order placement systems and tools preferred
Customer service experience in prior healthcare industry preferred
Root cause analysis experience preferred
Familiarity with call-center phone systems preferred
Excellent phone skills with a focus on quality
Previous experience achieving daily call center metrics, including average handle time, adherence, average speed to answer, and QA
Must be available for mandatory Monday-Friday, 8:00am-5:00pm EST training
Must be open and flexible to work any hours from 8:00am EST to 9:00pm EST, including Saturday hours from 9:00am-3:00pm EST
Dedicated, quiet, private, distraction-free home workspace
High-speed broadband internet via DSL, cable, or fiber; dial-up, satellite, Wi-Fi, Wi-Fi extenders, cellular/hot spot connections are not acceptable
Minimum download speed of 25 Mbps; recommended 50 Mbps
Recommended upload speed of 10 Mbps
Maximum ping rate of 30 ms
Hardwired connection to the router
Surge protector with network line protection for company-issued equipment

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company-provided hardware
Remote work from home
Secure high-speed broadband internet requirements and equipment protections