Customer Service Representative, Rx

Cardinal Health

. Confer with customers by telephone to provide information about products and take orders .

Posted 11/11/2026full-timeGuaynabo • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing orders, resolving issues, and providing proactive solutions. Proficient in generating reports and utilizing Microsoft Office Excel to track order status and logistics.

Highest-signal resume keywords

Customer Service ManagementOrder ProcessingReport GenerationBilingual CommunicationLogistics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementReport GenerationMicrosoft Office ExcelRoot Cause AnalysisProblem Resolution

Soft Skills

Excellent Communication SkillsCustomer Liaison

Certifications & Qualifications

Associate Degree in Pharmacy Technician

Industry Keywords

LogisticsOrder Delivery CoordinationBackorder ManagementPricing ComplianceCustomer Complaint Resolution

About the role

Key responsibilities & impact

Confer with customers by telephone to provide information about products and take orders
Check to ensure that appropriate changes were made to resolve customers' problems
Manage backorders and emergency orders
Coordinate order delivery dates
Review and confirm order status and delivery
Validate that prices comply with best pricing practices
Respond to customer problems or complaints
Manage weekly reports of open and delivered orders
Provide order status to clients
Consolidate orders
Provide proactive solutions, inquiry research/resolution, and root cause analysis
Act as a liaison for internal and external customers through inbound and outbound channels

Requirements

What you’ll need

A minimum of 2 years’ experience is required
An equivalent combination of education and work experience will be considered
Prior computer experience using Microsoft Office Excel (intermediate level) is required
Must have prior experience generating reports
A minimum of an Associate Degree in Pharmacy Technician is preferred
Experience in logistics is preferred
Fully Bilingual English and Spanish verbal and written is preferred
Excellent written and oral communication skills
Availability to work Monday to Friday, 10:00am-7:00pm

Benefits

Comp & perks

Inclusive workplace that values diversity of thought, experience and background
Equal Opportunity employer
Consideration without regard to protected characteristics under applicable law