Customer Success Account Manager

Cardinal Health

. Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders.

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $68,500 - $107,470 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and reporting capabilities, with proficiency in Excel for data organization and analysis. Excels in building relationships and managing customer interactions while delivering timely and accurate solutions.

Highest-signal resume keywords

Customer Relationship ManagementAnalytical SkillsExcel VLOOKUP ProficiencyPresentation SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisExcel FormulasExcel FunctionsReportingProblem Solving

Soft Skills

Strong Communication SkillsAttention to DetailTeam PlayerCustomer Service OrientationAdaptability

Industry Keywords

Healthcare SystemStakeholder EngagementCross-Functional CollaborationOperational DataUtilization Data

About the role

Key responsibilities & impact

Serve as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders.
Deliver a consistently responsive, accurate, and solutions-oriented customer experience.
Ensure customer requests are acknowledged, priorities are understood, information is accurate, and issues continue moving without repeated follow-up.
Coordinate Cardinal Health teams and identify accountable partners to address customer needs.
Communicate clear ownership and timelines and provide updates through resolution.
Manage a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities.
Drive complex issues to resolution across multiple teams, including escalation and rapid turnaround.
Organize, validate, reconcile, and analyze financial, operational, utilization, inventory, compliance, and service data.
Identify trends and risks and turn data into insights and recommended actions.
Lead customer meetings and business reviews, explain complex information, and facilitate decisions and next steps.
Build cross-functional relationships and identify opportunities to strengthen the customer partnership.
Anticipate deadlines, risks, customer questions, and upcoming needs.
Maintain commitments, deliver accurate work on time, and prevent recurring issues.
Manage challenging conversations and customer feedback constructively.
Support customers through resistance to new ideas or changes while keeping opportunities visible.
Balance competing priorities, ambiguity, escalations, and urgent customer situations.

Requirements

What you’ll need

Prior experience in a direct customer facing role.
Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
Strong Analytical and Reporting capabilities.
Excel VLOOKUP proficiency is required.
Demonstrate ability to problem solve and develop key relationships with external and internal customers.
Willingness to travel once per quarter.
Team player, focused on continuous improvement and development.
Ability to identify needs, act and manage projects.
Strong communication skills.
Attention to detail.
Must work traditional Eastern Time Zone hours.
Ability to use Excel formulas, functions, and data tools to organize, validate, reconcile, and analyze information.

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Dedicated training programs
Employee development and well-being support