Digital Product Specialist

Cardinal Health

. Support the execution of digital product strategies, roadmaps, and initiatives.

Posted 11/5/2026full-timeDublin • Ohio • United StatesJuniorMid-Level💰 $68,500 - $88,020 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting digital product strategies and managing customer-facing content while collaborating effectively across cross-functional teams. Proficient in Agile methodologies and skilled in analytical thinking to enhance product performance and customer experiences.

Highest-signal resume keywords

Digital Product SupportAgile MethodologiesCustomer-Facing Content ManagementAnalytical ThinkingStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementBusiness AnalysisUser Acceptance Testing (UAT)Backlog RefinementRelease PlanningDefect TriageQuality AssuranceSolution DevelopmentEpics and User Stories CreationCustomer Experience Enhancement

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsProblem-Solving AbilitiesRelationship BuildingAttention to Detail

Tools & Technologies

JiraCollaboration ToolsProductivity ToolsAnalytics ToolsUX Tools

Industry Keywords

Digital ProductsCustomer ExperiencesAgile Product DevelopmentKnowledge ManagementSupport Documentation

About the role

Key responsibilities & impact

Support the execution of digital product strategies, roadmaps, and initiatives.
Participate in discovery activities to gather business and customer needs, evaluate opportunities, and support solution development.
Assist with creating and refining epics, features, user stories, and acceptance criteria.
Support backlog refinement and prioritization activities.
Coordinate with business, UX, technology, analytics, and vendor teams through discovery, development, testing, and release.
Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
Support testing, defect triage, issue resolution, User Acceptance Testing (UAT), and release readiness validation.
Assist with release planning, production launch activities, post-release validation, and continuous improvement.
Monitor customer feedback, support insights, and product performance data to identify enhancement opportunities.
Advocate for customer needs while balancing business priorities and technical considerations.
Review, validate, and distribute AI-generated meeting summaries, decisions, action items, risks, and dependencies.
Track action items and stakeholder commitments through completion.
Maintain visibility into milestones, release readiness, and cross-functional dependencies.
Communicate project status, risks, decisions, and updates to stakeholders.
Own the Help & Support process for assigned digital products and capabilities.
Partner with the Copy team on help articles, FAQs, instructional content, release communications, and other customer-facing support materials.
Ensure Help & Support content is reviewed, updated, and validated before production releases.
Validate customer-facing support content during testing and UAT.
Identify content gaps, recurring customer questions, and self-service improvement opportunities.
Maintain consistency, quality, and accuracy across customer-facing support materials.

Requirements

What you’ll need

Bachelor's degree or equivalent experience in Business, Marketing, Information Systems, Technology, or a related field preferred.
2+ years of experience supporting digital products, customer experiences, technology initiatives, or related business functions preferred.
Strong organizational skills with the ability to manage competing priorities, track actions to completion, and coordinate work across multiple stakeholders.
Excellent written and verbal communication skills.
Strong analytical thinking and problem-solving abilities.
Ability to build effective relationships and collaborate across cross-functional teams.
Customer-focused mindset with strong attention to quality and detail.
Demonstrated initiative, curiosity, and a desire to learn and grow within product management.
Experience leveraging collaboration and productivity tools to organize work, communicate updates, and maintain alignment across teams.
Experience working in Agile product development environments.
Familiarity with Jira, or similar work management tools.
Exposure to product management, product ownership, business analysis, UX, software delivery, or digital customer experiences.
Experience supporting testing, release activities, or quality assurance processes.
Experience managing customer-facing content, knowledge management, or support documentation.

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs