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Engineer, Application Development and Maintenance – Pharmacy Support
Cardinal Health. Provide production support for pharmacy applications and critical pharmacy workflows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting pharmacy applications and critical workflows, with a strong focus on SQL Server fundamentals, application health monitoring, and incident management. Proficient in maintaining operational documentation and communicating effectively during service disruptions.
Highest-signal resume keywords
Pharmacy Management System ExperienceSQL Server FundamentalsProduction Incident TroubleshootingApplication/Interface Log AnalysisCitrix Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Complex Application IssuesDatabase Connectivity TroubleshootingWindows Services MonitoringIntegration MonitoringRoot-Cause AnalysisOperational Procedures MaintenanceIncident/Problem ManagementService Restoration Team CoordinationScheduled Processes MonitoringHighly Available/Failover Environments Experience
Soft Skills
Strong Analytical SkillsProblem-Solving SkillsEffective Communication
Tools & Technologies
Guardian RxCitrix
Industry Keywords
Pharmacy OperationsPrescription ProcessingClaims ManagementEligibility VerificationPrior Authorization
Tech Stack
Tools & technologiesCitrixSQL
About the role
Key responsibilities & impact- Provide production support for pharmacy applications and critical pharmacy workflows
- Monitor application health, interfaces, Windows services, scheduled processes, queues, databases, and integrations
- Troubleshoot incidents affecting prescription processing, claims, eligibility, prior authorization, printing, and related pharmacy operations
- Perform initial triage and determine whether failures are related to the application, SQL/database, server, network, configuration, or external vendor
- Restore service using approved SOP’s while capturing evidence needed for root-cause analysis
- Escalate issues to development, infrastructure, database, network, security, or vendor teams with sufficient diagnostic information
- Participate in incident/problem management and drive recurring issues toward permanent resolution
- Maintain support documentation, operational procedures, known-error documentation, and troubleshooting runbooks
- Communicate business impact during pharmacy outages and continually keep users informed
- Escalate when SLAs or patient/pharmacy operations are at risk by opening an SRT (Service Restoration Team) call
Requirements
What you’ll need- Bachelor's degree in computer science, Information Technology, Engineering, or equivalent work experience preferred
- Experience troubleshooting complex application, system, and integration issues
- Pharmacy management system experience required
- Guardian Rx experience a plus
- Strong analytical and problem-solving skills
- Citrix experience
- Strong production incident troubleshooting
- SQL Server fundamentals and database connectivity troubleshooting
- Application/interface log analysis
- Experience working with highly available/failover environments is beneficial
Benefits
Comp & perks- Inclusive workplace that values diversity of thought, experience and background
- Equal Opportunity employment