Financial Counseling Coordinator

. Review daily schedules to identify patients requiring financial clearance .

Posted 10/7/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $16 - $26 per hourWebsite

Key responsibilities & impact

Review daily schedules to identify patients requiring financial clearance
Educate patients on expected financial responsibility, including deductibles, copayments, coinsurance, and out-of-pocket maximums
Communicate treatment costs and payment expectations prior to treatment or services
Assist patients in understanding their financial obligations before services
Evaluate financial risks associated with scheduled services, including coverage limitations, medical necessity concerns, frequency limitations, and out-of-network benefits and coverages
Identify accounts that may result in patient balances or denied claims
Escalate high-risk accounts to leadership or appropriate teams
Collaborate with clinical and administrative teams to reduce claim denial risk
Support resolution of pre-service financial issues impacting reimbursement
Identify trends related to financial risk and patient responsibility
Maintain accurate documentation of financial discussions with patients
Ensure notes are clear, complete, and compliant with organizational standards
Protect patient confidentiality in accordance with HIPAA standards
Coordinate with clinical and administrative teams on patient financial readiness
Support accurate and timely revenue cycle processes
Provide exceptional customer service
Manage multiple tasks in a fast-paced environment
Support additional duties and projects as assigned

What you’ll need

Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
Strong knowledge of insurance and benefits and patient Financial Assistance Programs
Strong understanding of oncology treatment pathways
Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred
Experience with billing systems and interpreting EOBs
Proficiency in Microsoft Office Suite
Strong organizational, analytical, and communication skills
Ability to navigate multiple systems with ease, including EMR, Registration/PMS systems, and VOB systems
Ability to verify authorization and financial clearance with minimal direction from supervisors and leadership
Critical thinking and ability to think outside the box, adapt to process and workflow changes easily
Experience in oncology or specialty care preferred
Working knowledge of ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
Background in financial counseling or patient-facing financial roles

Comp & perks