Genesys Cloud CX Engineer

Cardinal Health

. Configure, code, develop, enhance, and sustain organizational software systems .

Posted 10/23/2026full-timeRemote • United StatesSeniorLead💰 $96,300 - $137,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and developing solutions on the Genesys Cloud CX platform, including designing and maintaining call flows and integrations. Strong ability to troubleshoot complex issues and translate business requirements into effective technical solutions.

Highest-signal resume keywords

Genesys Cloud CX Platform DevelopmentCall Flow Design and MaintenanceCRM Integration ExperienceTroubleshooting Genesys Cloud IssuesTechnical Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentSystem ConfigurationDebuggingWorkflow AutomationData ActionsIVR Routing SolutionsCommon ModulesBot IntegrationsApplication DevelopmentTechnical Solution Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationMentoringCollaborationProblem Solving

Tools & Technologies

Genesys Cloud ArchitectServiceNowSalesforceSAP CRM

Industry Keywords

User Needs AssessmentSystem MaintenancePolicies and ProceduresComplex Project Management

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Configure, code, develop, enhance, and sustain organizational software systems
Program and configure end user applications, systems, databases, and websites
Partner with business leaders to investigate user needs and conduct regular assessments, maintenance, and enhancements of existing applications
Design, develop, debug, and maintain Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
Document system configuration, including call flow diagrams, integrations, and data actions
Troubleshoot Genesys Cloud platform issues and identity issues with upstream or downstream applications
Develop innovative technical solutions to complex problems
Contribute to policies and procedures
Work on complex projects of large scope
Independently complete work with general guidance on new projects
Mentor less experienced colleagues as needed

Requirements

What you’ll need

4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Hands on development experience with Genesys Cloud CX platform, preferred
Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
Excellent written and verbal communication skills, preferred
Ability to translate business requirements into technical solutions, preferred
Ability to communicate well with business and technical team members, preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs