Manager, Professional Training Services

Cardinal Health

. Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.

Posted 11/5/2026full-timeRemote • United StatesSeniorLead💰 $89,000 - $127,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing strategic training plans, managing customer onboarding and training programs, and applying adult learning principles and instructional design methodologies. Proven ability to collaborate across cross-functional teams and manage multiple projects while ensuring effective knowledge transfer and user adoption.

Highest-signal resume keywords

Strategic Training Plan DevelopmentCustomer Onboarding ManagementAdult Learning Principles ApplicationStakeholder ManagementHealthcare Technology Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional Design MethodologiesTraining Program DevelopmentProject ManagementTraining Effectiveness AnalysisChange Management Initiatives

Soft Skills

Facilitation SkillsPresentation SkillsProblem-Solving SkillsOrganizational SkillsCommunication Skills

Tools & Technologies

Learning TechnologiesVirtual Instructor-Led TrainingTraining Management Tools

Certifications & Qualifications

Customer/Vendor Credentialing

Industry Keywords

Healthcare OperationsClinical WorkflowUser AdoptionKnowledge TransferImplementation Support

About the role

Key responsibilities & impact

Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
Develop and execute strategic training plans aligned with implementation milestones, deployment schedules, and customer readiness objectives.
Lead training-related project meetings and communicate training responsibilities, timelines, risks, and expectations to stakeholders.
Identify training requirements and readiness needs with project and customer leaders.
Forecast training resource requirements and develop staffing plans for concurrent customer deployments.
Manage and coordinate third-party training resources for onsite training execution.
Provide oversight, coaching, and performance feedback to contracted training resources.
Identify implementation training risks and develop mitigation strategies.
Prepare end users for new workflows, processes, and technology adoption.
Manage and execute customer onboarding and training programs, including onsite instruction, hands-on learning, and virtual instructor-led training.
Develop training approaches supporting employee readiness, user adoption, and operational success.
Ensure consistent training execution across customer sites and deployment locations.
Support go-live readiness and provide onsite implementation support as needed.
Implement learning strategies, methodologies, and tools promoting knowledge transfer and end-user competency.
Assess current-state and future-state workflows and incorporate findings into training plans.
Analyze training effectiveness and customer feedback to identify improvements and learning gaps.
Apply adult learning principles, instructional design methodologies, and learning technologies.
Evaluate and enhance training processes, tools, and best practices.
Collaborate with Project Management, Customer Success, Product Management, customer stakeholders, subject matter experts, and external partners.
Support beta testing, product validation, documentation reviews, and training readiness initiatives.
Share lessons learned and implementation insights to drive continuous improvement.
Contribute to scalable training processes supporting WaveMark's enterprise customer growth.

Requirements

What you’ll need

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred.
8+ years of experience, preferred
Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
Strong facilitation, presentation, and stakeholder management skills preferred.
Experience delivering both onsite and virtual instructor-led training programs preferred.
Strong problem-solving, organizational, and communication skills preferred.
Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.
Experience supporting enterprise or multi-site technology implementations preferred.
Healthcare technology, healthcare operations, or clinical workflow experience preferred.
Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.
Experience managing external vendors, contractors, or third-party training resources preferred.
Experience supporting organizational change management and user adoption initiatives preferred.
Ability to travel 75% to customer sites (hospitals and healthcare systems).
Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Bonus eligible