Nurse, Individualized Care

Cardinal Health

. Educate patients during inbound and outbound calls about treatments and disease states .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $68,500 - $107,580 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient education and counseling, with a focus on treatment information and disease management. Proficient in maintaining documentation and compliance with FDA regulations while delivering empathetic communication in a high-volume call environment.

Highest-signal resume keywords

Registered Nurse LicensePatient EducationAdverse Event ReportingMicrosoft Office ProficiencyEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CounselingDocumentation ManagementCall SchedulingQuality Review ParticipationMedical Experience

Soft Skills

Empathetic CommunicationProfessionalismTeam CollaborationAdaptabilityRelationship Building

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelInternal Documentation Systems

Certifications & Qualifications

Registered Nurse License

Industry Keywords

FDA RegulationsPatient CareTreatment ProgramsAdverse EventsRemote Work Environment

About the role

Key responsibilities & impact

Educate patients during inbound and outbound calls about treatments and disease states
Counsel patients on treatment information, disease symptoms, potential side effects, and expectations for visits to patient care facilities
Answer initial treatment-program questions during welcome calls and establish rapport
Refer patients to approved additional services, including funding, transportation, lodging, and support groups
Record adverse events in accordance with FDA regulations and client requirements
Answer patient questions regarding adverse events
Complete documentation in internal systems and submit it to clients’ Drug Safety departments
Schedule outbound welcome and follow-up calls and leave voicemail messages when patients are unavailable
Manage scheduled outbound calls and inbound call queues
Meet with the Clinical Supervisor and/or Senior Nurse to review call monitoring, quality reviews, productivity, and quality goals
Participate in training on new client treatments
Champion each patient and consented care partner
Establish ongoing relationships with assigned patients from welcome and onboarding through treatment initiation, continuation, and ongoing interactions

Requirements

What you’ll need

Current, unrestricted Registered Nurse license, required
2-4 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Previous medical experience is preferred
Effective, empathetic and professional communication
Clear and effective written and verbal communication
Ability to work with high volume production teams with an emphasis on quality
Ability to thrive in a competitive and dynamic environment
Intermediate to advanced computer skills
Proficiency in Microsoft Office, including Word and Outlook
Preferred Excel capabilities
Dedicated, quiet, private, distraction-free remote work environment
High-speed broadband internet connection meeting specified requirements; dial-up, satellite, WIFI, and cellular connections are not acceptable
Download speed of 15Mbps
Upload speed of 5Mbps
Ping rate maximum of 30ms
Hardwired connection to the router
Surge protector with Network Line Protection for company-issued equipment
Flexibility to work Monday-Friday, 8:00am-5:00pm CST
Mandatory attendance at new-hire training from 8:00am-5:00pm CST during the first week
All U.S. residents are eligible to apply

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Computer, technology and equipment needed to perform the job
Remote work arrangement