Reimbursement Coordinator

Cardinal Health

. Serve as the first point of contact for inbound calls and determine and handle patient needs .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support services, including knowledge of Medicare, Medicaid, and commercial payer policies. Proficient in managing benefit investigations, prior authorizations, and appeals while maintaining detailed documentation and effective communication with patients and providers.

Highest-signal resume keywords

Patient Support Service ExperienceKnowledge Of Medicare And Medicaid PoliciesPrior Authorization And Appeal SubmissionsIntermediate To Advanced Computer SkillsBilingual

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit Investigation ProcessingEnrollment Application CompletionInsurance Options ResearchDocumentation Of Interaction NotesFinancial Assistance Guidance

Soft Skills

Problem-SolvingEffective CommunicationTeam CollaborationAttention To DetailAbility To Work Under Pressure

Tools & Technologies

Microsoft OfficeDatabase ManagementHigh-Speed Broadband Internet

Industry Keywords

Medical Insurance PracticesSupplemental InsurancePharmacy Benefit PracticesDiagnostic Medical ExpensePayer And Plan Issues

About the role

Key responsibilities & impact

Serve as the first point of contact for inbound calls and determine and handle patient needs
Create and complete accurate enrollment applications urgently
Review forms and supporting documentation for missing or new information
Conduct outbound correspondence and calls to patients and providers regarding missing information and benefit-related information
Resolve patient and patient-representative questions and concerns about assistance request status
Maintain accurate, detailed interaction notes in the appropriate database
Assess patients’ ability to afford therapy and guide them toward financial assistance
Document actions required for benefit investigation processing
Follow up on benefit investigation rejections, including prior authorizations and appeals, exhausting available coverage avenues
Track payer and plan issues and report changes, updates, and trends to management
Research insurance options and explain programs to patients to help them select suitable coverage
Handle regional escalations and communicate resolutions within client-required timeframes
Research payer, physician-office, and pharmacy issues to resolve problems quickly
Work alongside teammates to support the patient population

Requirements

What you’ll need

3-6 years of experience, preferred
High School Diploma, GED, or equivalent work experience, preferred
Patient Support Service experience, preferred
Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payer policies and guidelines for coverage, preferred
Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred
Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
1-2 years experience with Prior Authorization and Appeal submissions, preferred
Ability to work with high volume production teams with an emphasis on quality
Intermediate to advanced computer skills
Proficiency in Microsoft Office, including Word, Outlook, and preferred Excel capabilities
Previous medical experience is preferred
Bilingual is preferred
Ability to work any shift during Monday-Friday, 8:00am-5:00pm CST
Dedicated, quiet, private, distraction-free remote work environment
High-speed broadband internet connection meeting specified requirements: 15 Mbps download, 5 Mbps upload, maximum 30 ms ping, hardwired to router
Surge protector with Network Line Protection for company-issued equipment

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company-provided computer, technology and equipment
Full-time remote work