Representative II, Reorder Status, Demand Generation

Cardinal Health

. Respond to customer inquiries regarding order status, discrepancies, pricing/product inquiries, complaints, and returns .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and processing orders while maintaining confidentiality and adhering to service levels. Capable of thriving in a fast-paced, high-volume call center environment with a focus on process improvement and team collaboration.

Highest-signal resume keywords

Customer ServiceOrder EntryCall Center ExperienceProcess ImprovementHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData EntryKPI AdherenceConfidentiality MaintenanceFast-Paced Environment Adaptability

Soft Skills

Team CollaborationProblem SolvingCommunication Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCustomer InquiriesPurchase OrdersReturnsComplaints

About the role

Key responsibilities & impact

Respond to customer inquiries regarding order status, discrepancies, pricing/product inquiries, complaints, and returns
Process customer purchase orders
Maintain operations by following policies and procedures
Protect customer information and maintain confidentiality
Accomplish related results as part of the team
Adhere to departmental service levels and KPIs
Adapt to new assignments and a fast-paced, changing environment
Identify opportunities for continued process improvement
Assist with onboarding new hires
Provide phone support to internal and external customers nationally across all time zones
Handle approximately 50 to 60 calls per day

Requirements

What you’ll need

1-3 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Work experience in a fast-paced high-volume call center, preferred
Work experience in healthcare, preferred
Prior order & or re-order entry preferred
Ability to work the listed remote hours: Monday-Friday, 8:30 AM-5:00 PM PST or 9:30 AM-6:00 PM PST

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs