Representative II – Reorder Status, Demand Generation

Cardinal Health

. Respond to customer inquiries regarding order status, discrepancies, pricing/product inquiries, complaints, and returns .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively responding to inquiries and processing orders while maintaining confidentiality and adhering to policies. Proven ability to thrive in a fast-paced, high-volume call center environment, contributing to team success and continuous process improvement.

Highest-signal resume keywords

Customer ServiceOrder ProcessingConfidentiality MaintenanceKPI AchievementCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryPurchase Order ProcessingProcess ImprovementPolicy AdherenceData Entry

Soft Skills

AdaptabilityTeam CollaborationCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCall CenterCustomer InquiriesFast-Paced Environment

About the role

Key responsibilities & impact

Respond to customer inquiries regarding order status, discrepancies, pricing/product inquiries, complaints, and returns
Process customer purchase orders
Maintain operations by following policies and procedures
Maintain customer confidence and protect operations by keeping information confidential
Contribute to team results and accomplish related tasks
Adhere to departmental service levels and KPIs
Adapt to new assignments and a fast-paced changing environment
Identify opportunities for continued process improvement
Assist with onboarding new hires
Provide phone support nationally across all time zones
Handle approximately 50 to 60 calls per day

Requirements

What you’ll need

High School Diploma, GED or equivalent work experience, preferred
1-3 years of experience, preferred
Work experience in a fast-paced high-volume call center, preferred
Work experience in healthcare, preferred
Prior order & or re-order entry preferred
Ability to respond to customer inquiries about order status, discrepancies, pricing/product inquiries, complaints, and returns
Ability to process customer purchase orders
Ability to follow policies and procedures
Ability to maintain confidentiality
Ability to meet departmental service levels and KPIs
Ability to adapt to new assignments and a fast-paced changing environment

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs