Senior Analyst, Application Development and Maintenance – Brightree Support

Cardinal Health

. Independently handle most production support tickets, user requests, troubleshooting activities, and stakeholder interactions .

Posted 11/10/2026full-timeTaguig • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support and troubleshooting, with a strong ability to analyze system behavior and resolve user-reported incidents. Collaborates effectively with stakeholders and contributes to process documentation and continuous improvement initiatives.

Highest-signal resume keywords

Application Support ExperienceTroubleshooting Application IssuesRoot Cause AnalysisDME Industry ExperienceBrightree Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProcess DocumentationIncident PrioritizationSystem Behavior AnalysisUser Request Resolution

Soft Skills

CollaborationIndependent WorkStakeholder InteractionKnowledge TransferContinuous Improvement

Tools & Technologies

Brightree

Industry Keywords

DME IndustryProduction SupportSupport MethodologiesBusiness Processes

About the role

Key responsibilities & impact

Independently handle most production support tickets, user requests, troubleshooting activities, and stakeholder interactions
Investigate and resolve moderately complex technical, functional, and process-related issues with limited guidance
Work on projects and operational initiatives of moderate scope and complexity
Perform root cause analysis and recommend corrective actions to prevent recurring issues
Collaborate with business stakeholders, developers, vendors, and cross-functional teams
Contribute to process documentation, knowledge articles, and continuous improvement initiatives
Prioritize incidents, service requests, and operational support activities
Work independently on day-to-day assignments and escalate highly complex issues when needed
Assist with knowledge transfer and onboarding of less experienced team members

Requirements

What you’ll need

2-4 years of application support, production support, or related technical support experience preferred
Prior DME industry experience preferred
Bachelor's degree in a related field, or equivalent work experience, preferred
Experience troubleshooting application issues, analyzing system behavior, and resolving user-reported incidents
Brightree experience is a plus, but not required
Working knowledge of technical concepts, business processes, and support methodologies

Benefits

Comp & perks

Inclusive workplace valuing diversity of thought, experience, and background
Equal Opportunity employer