Senior Analyst, IT Client Services

Cardinal Health

. Provide Tier 1-3 virtual and physical support to end users for software, hardware, conference room technology, warehouse technology, server, network, and enterprise systems issues .

Posted 10/20/2026full-timeUnited StatesSenior💰 $31 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1-3 support for hardware, software, and network issues, with a strong focus on user education and problem resolution. Proficient in managing end-user productivity platforms and warehouse technologies while ensuring effective communication and collaboration.

Highest-signal resume keywords

Tier 1-3 SupportMulti-Platform Environment SupportPC Hardware DiagnosticsWarehouse Technology ConfigurationNetwork Configuration Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows 10Windows 11Microsoft W365MS EntraAndroidSOTIPC HardwareNetwork ConfigurationTroubleshootingAsset Management

Soft Skills

User EducationProblem ResolutionCommunicationTime ManagementClient Follow-Up

Tools & Technologies

Laser PrintersZebra PrintersWearable TerminalsHandheld TerminalsIWD ScannersRF Scanners

Industry Keywords

Manufacturing EnvironmentAutomation EnvironmentWarehouse EnvironmentNetwork TopologyEthernetWirelessTCP/IP Protocol

Tech Stack

Tools & technologies

AndroidTCP/IP

About the role

Key responsibilities & impact

Provide Tier 1-3 virtual and physical support to end users for software, hardware, conference room technology, warehouse technology, server, network, and enterprise systems issues
Resolve user requests through discussions with users and coordination with internal and external resources
Provide education and training to users to facilitate knowledge transfer and prevent problem recurrence
Maintain ownership of end-user productivity platforms and capabilities, including virtual environments, collaboration toolsets, and warehouse device management
Acquire, install, and upgrade PC components, warehouse technology, and software
Perform software and hardware asset management
Diagnose and resolve hardware, software, and operating-system problems
Configure, deploy, maintain, troubleshoot, inventory, and support workstations, laptops, printers, mobile devices, phones, and telecommunications equipment
Address user tickets within documented service levels
Diagnose account setup and network configuration issues
Provide feedback and follow up with clients to ensure systems are functional
Prioritize and manage multiple open issues and escalate unresolved issues
Provide primary support, including after-hours and weekend support as needed
Travel periodically to support business initiatives

Requirements

What you’ll need

Two-year degree in related field or equivalent work experience, preferred
4+ years’ experience in related field, preferred
Experience supporting multi-platform environments including Windows 10, Windows 11, Microsoft W365, MS Entra, Android, and SOTI, preferred
Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
Working knowledge of hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred
Ability and willingness to travel up to 25% to other facilities, as needed
Experience supporting manufacturing or automation environment, preferred
Experience in a warehouse environment, preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs