Senior Analyst, IT Client Services

Cardinal Health

. Provide Tier 1-3 virtual and physical IT support to end users for software, hardware, conference room technology, warehouse technology, server, network, and enterprise systems issues .

Posted 10/6/2026full-timeUnited StatesSenior💰 $27 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1-3 IT support across various platforms, including Windows 10, Windows 11, and Citrix environments. Proficient in troubleshooting hardware and software issues while maintaining effective communication and collaboration with end users and technology teams.

Highest-signal resume keywords

Tier 1-3 IT SupportWindows 10/11 SupportNetwork ConfigurationHardware TroubleshootingUser Education and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC Hardware KnowledgeOperating System TroubleshootingNetwork ConfigurationAWS DesktopsSOTIWarehouse Technology SupportDesktop-Based Security MethodologiesConfiguration of Laser PrintersTCP/IP Protocol UnderstandingDiagnostics and Troubleshooting

Soft Skills

Analytical SkillsProblem SolvingOrganizational SkillsPlanning SkillsCommunication Skills

Tools & Technologies

Microsoft W365Citrix EnvironmentZebra PrintersWearable TerminalsIWD/RF Scanners

Industry Keywords

Multi-Platform EnvironmentsEnd-User Productivity PlatformsService OutagesClient FeedbackWarehouse Environment

Tech Stack

Tools & technologies

AndroidAWSCitrixTCP/IP

About the role

Key responsibilities & impact

Provide Tier 1-3 virtual and physical IT support to end users for software, hardware, conference room technology, warehouse technology, server, network, and enterprise systems issues
Resolve escalated incidents and fulfill user requests through coordination with users, technology teams, vendors, and internal or external resources
Provide user education and training to facilitate knowledge transfer and prevent problem recurrence
Maintain ownership of end-user productivity platforms and capabilities, including virtual environments, collaboration toolsets, warehouse device management, and service outages
Acquire, install, upgrade, configure, deploy, maintain, troubleshoot, and inventory workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Diagnose and resolve hardware, software, operating system, account setup, and network configuration issues
Address user tickets within documented service levels
Provide prompt and accurate client feedback and follow up to ensure systems are functional
Partner with end users to correlate business requirements to technology solutions
Prioritize and manage multiple open issues
Escalate unresolved issues to appropriate internal teams
Serve as the primary support role, including after-hour and weekend support as needed
Travel periodically to support business initiatives

Requirements

What you’ll need

Two-year degree in related field or equivalent work experience, preferred
4+ years’ experience in related field, preferred
Experience supporting multi-platform environments including Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, and SOTI, preferred
Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
Working knowledge of hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol
Proactive, innovative, and creative in meeting customer and enterprise needs
Strong analytical, problem solving, organizational, and planning skills
Understanding of project management theory and team dynamics
Ability to work independently and as a member of a high-performing team
Excellent verbal and written communication skills
Experience in a warehouse environment, preferred
Ability to provide support via in-person, phone, or remote methods
Ability to provide after-hour and weekend support as needed
Periodic travel to support business initiatives is required

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs