Senior Customer Service Operations Representative

Cardinal Health

. Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational execution, with a focus on problem-solving, process improvement, and relationship management across various stakeholders. Proficient in analyzing customer feedback and trends to enhance service levels and operational efficiency.

Highest-signal resume keywords

Customer Service ManagementOperational Efficiency ImprovementProblem-Solving SkillsCommunication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational Skills

Tools & Technologies

MS Office Suite

Industry Keywords

Order FulfillmentCustomer Account ManagementProcess ImprovementSupply Chain CollaborationQuality AssuranceDispute ResolutionCustomer Feedback AnalysisInventory ManagementCost ControlSales Support

About the role

Key responsibilities & impact

Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded
Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues
Provide outsourced services relating to invoicing, reimbursement, and other services through problem-solving, research, and dispute resolution
Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams
Identify customer trends and challenges/opportunities to develop alternatives, improve operational efficiency, and develop new customer opportunities
Support process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service
Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
Communicate with customers about needs, questions, and concerns and troubleshoot equipment issues
Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports
Support sales by analyzing account histories and coordinating internal resources
Investigate and report anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
Redirect customers to applicable in-house resources
Support post-sales issue resolution

Requirements

What you’ll need

3-6 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Experience with MS Office Suite, preferred
Strong written and verbal communication skills, preferred
Strong attention to detail and organizational skills, preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs