Senior Customer Service Representative

Cardinal Health

. Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded .

Posted 11/12/2026full-timeLaVergne • Tennessee • United StatesSenior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing customer account activities and resolving issues effectively. Capable of supporting process improvements and collaborating with cross-functional teams to enhance operational performance.

Highest-signal resume keywords

Customer Service ExcellenceProblem SolvingProcess ImprovementTechnical AssistanceStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentInvoicingProduct Change RequestsComplaint ManagementInventory Management

Soft Skills

Relationship BuildingIndependent WorkGuidance to Team Members

Certifications & Qualifications

High School DiplomaGEDTechnical Certification

Industry Keywords

Operational ExecutionCustomer FeedbackQuality AssuranceRegulatory ComplianceCost Control

About the role

Key responsibilities & impact

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
Manages customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues
Provides outsourced customer services relating to invoicing, reimbursement, and other services
Acts as a liaison in problem-solving, research, and problem/dispute resolution
Collects and reviews customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams
Identifies customer trends and challenges/opportunities to develop alternatives and new customer opportunities
Supports process improvement initiatives involving inventory, suppliers, operational performance, cost control, profitability, and customer service
Builds relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
Communicates with customers regarding needs, questions, and concerns and troubleshoots equipment issues
Manages cases involving reporting, backorders, complaints, and pricing, and processes product complaint and incident reports

Requirements

What you’ll need

1-3 years of experience preferred
Must live within a 1-hour radius of LaVergne, TN
High School Diploma, GED or technical certification in related field or equivalent experience preferred
Effectively applies knowledge of job and company policies and procedures
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
Works independently within established procedures
May provide general guidance or technical assistance to less experienced team members

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs